I'd say keep e-mailing. Don't let them give you the runaround.
About what, exactly? I don't think they're giving me the runaround, and I don't want to sound rude.
As for the new control poles (as I call them), they've replaced the hanging-wire signs. The last UT-11 sign has also been taken down. I don't know if I've ever seen a pole setup like this before, in Utah or anywhere. It's probably not the only one around, but has anyone else seen these? I wonder if we'll see this type of pole come to places like Panguitch or Blanding (who also have used the hanging-wire control signs).
From US-89 before the US-89A junction:
From US-89, going East out of Kanab:
Looking Southbound (East)
Looking Northbound (West)