I think you guys are getting too hung up on the particulars of the analogy and are missing his point, which is that just-in-time supply chains are shit. He posits that they can be made less shit by improving infrastructure, which I feel like is true, but it's also true that infrastructure isn't the current limiting factor.
Just in time supply chains aren't shit, they're wonderful. They save money and reduce risk.
As a 9-year business owner...any business model that might result in me having to let a customer down because of the fuck-up of someone outside of my command structure is shit. I don't sell anything I don't have possession of already. I would much rather carry the risk of product damage or shrink—which I can write off or claim against insurance and then replace—than carry a risk to my business's reputation by promising something I can't deliver, which can't be written off or easily fixed.
That's what I'm saying, with improved infrastructure, you would be able to keep smaller inventories without the risk of disappointing customers.
No, I wouldn't. Upstream fuckups tend to be something like "supplier sent the wrong item" or "supplier did not make product to specifications" or "supplier prioritized someone else's order before ours" more often than they are logistics issues. I can have a 14,252-lane freeway between the supplier and me and it does me no good if I ordered a pallet of plastic and they sent me paper instead.
If I'm running a business with inventory in hand, I can just put the "sold out" marker on the affected item and while it sucks for anyone that wanted to buy that, it doesn't create any expectation or responsibility for me to fulfill an order I can't fulfill. If I'm running just-in-time, then I have to go back to the customer and say "hey, I know you gave me your money two weeks ago for an order you needed fulfilled a week ago, but our supplier is a dipshit and..." Customers don't care about my supply-chain issues, so all they hear is me deflecting blame and it makes them less likely to trust my company in the future.
While I am inclined to agree with this, I think we need to make a distinction here.
Large businesses and small businesses have different models here. For a small business the cost of inventory is a cost, but one that can be more easily justified. For a large corporation that cost gets hard to justify.
Also, a small business not selling a product is the business's problem. A large business not selling a product becomes the customer's problem.
Like the old saying, if you owe the bank 10k dollars, that is your problem. If you owe the bank 10B dollars, that is the bank's problem.
Its understandable why large businesses have gone to this model, because all the risk is tail risk and that is a problem for some other quarter. The issue is more in crafting policies to manage that incentive the other direction.
Yes and no...large businesses do still need to sell products eventually. While Amazon and Walmart aren't going to suffer much long-term harm from a certain item being unavailable, if a customer experiences outages too often, they may stop viewing those companies as a reliable option and start doing business elsewhere. There's a certain value in your company being the first solution the customer thinks of to solve their problem.
Sort of like Whataburger. It's a good fast-food burger and they sell them like crazy here in Norman...but the service is so slow it takes thirty minutes to get one. I used to eat them all the time, and I'd like to do so again, but I finally reached the point at which I realized it's not a good enough burger to wait that long for, so I stopped going there. Now, I'm just one guy, so they can withstand the loss of my business, but if enough people reach that same conclusion, then they have a problem.
You're right that current business culture encourages just saying "that's next quarter's problem" and sweeping it under the rug, but I have never felt like that is a responsible way of running a business. As a country, we need to come up with a way of curbing that way of thinking, because it is the root cause of a lot of ills in our society.