Quote from: jgb191 on Today at 12:02:16 AMI was connecting at Hobby Airport yesterday and at the gate next to where I was boarding for my onward flight back home, I overheard this:
Southwest Airlines gate agent (calmly): "Good Evening sir, what airport are you flying to tonight?"
Southwest Airlines Passenger (upset): "I'm going to California ma'am."
Southwest Airlines gate agent (still calm): "Okay, do you know which airport?"
Southwest Airlines passenger (irate): "I just told you, California!"
Southwest Airlines gate agent (still calmly): "I understand sir, but which airport exactly?"
Southwest Airlines passenger (angrily): "What part of 'California' do you not understand ma'am?!"
Southwest Airlines gate agent (still calm): "There are a lot of airports in California, I just need to know which one."
Southwest Airlines passenger (blows fuse): "I need to speak to your manager, NOW!!!"
I felt really terrible; it seems that airline agents are kicked in the head way more than any other customer service profession. I wish airlines would provide trauma assistance every week for their employees.
Quote from: jgb191 on Today at 12:02:16 AMI was connecting at Hobby Airport yesterday and at the gate next to where I was boarding for my onward flight back home, I overheard this:
Southwest Airlines gate agent (calmly): "Good Evening sir, what airport are you flying to tonight?"
Southwest Airlines Passenger (upset): "I'm going to California ma'am."
Southwest Airlines gate agent (still calm): "Okay, do you know which airport?"
Southwest Airlines passenger (irate): "I just told you, California!"
Southwest Airlines gate agent (still calmly): "I understand sir, but which airport exactly?"
Southwest Airlines passenger (angrily): "What part of 'California' do you not understand ma'am?!"
Southwest Airlines gate agent (still calm): "There are a lot of airports in California, I just need to know which one."
Southwest Airlines passenger (blows fuse): "I need to speak to your manager, NOW!!!"
I felt really terrible; it seems that airline agents are kicked in the head way more than any other customer service profession. I wish airlines would provide trauma assistance every week for their employees.