TxTag technology: Why it abandoned an app, has outdated website maps

[ZLoth]

From KXAN:

TxTag technology: Why it abandoned an app, has outdated website maps

More than a month after KXAN launched a viewer-driven investigation into TxTag, the state-run toll operation owned and operated by the Texas Department of Transportation with history of persistent issues, new concerns are being raised over its technology standards. KXAN discovered some of TxDOT's toll maps are five years out-of-date and a mobile payment app that was in the works in 2018 was quietly abandoned.

FULL ARTICLE HERE

[bwana39]

I think part of the problem is most people with any technological savvy have opted to the more user friendly NTTA TollTag which is 100%+ interoperable.

The media in both Austin and Houston did evaluations on which tag to use and both suggested the TollTag (NTTA). The Houston one came right out and said you probably should not use the EZTag (HCTRA) because of fees and requirements.

The TXTag is not terrible, but it is not the easiest either. Basically CTRMA decided to stop dropping money into it and  TxDOT never did.

[ZLoth]

I think part of the problem is most people with any technological savvy have opted to the more user friendly NTTA TollTag which is 100%+ interoperable.

Yup, that's what I have here being in the DFW area. The app is pretty good.

[Daisy Rahman]

I think part of the problem is most people with any technological savvy have opted to the more user friendly NTTA TollTag which is 100%+ interoperable.

The media in both Austin and Houston did evaluations on which tag to use and both suggested the TollTag (NTTA). The Houston one came right out and said you probably should not use the EZTag (HCTRA) because of fees and requirements.

The TXTag is not terrible, but it is not the easiest either. Basically CTRMA decided to stop dropping money into it and  TxDOT never did. I don't understand why some people don't understand this. If companies fail to improve their systems and keep their website and apps up to date, it usually results in users leaving for more convenient alternatives. I'm currently reading about how to build an applicant tracking system, learned a lot about this case here. I'd like to create something similar in the future. But I still need to learn a lot to do that.

That's how it is, there can be no other option.

[ElishaGOtis]

I think part of the problem is most people with any technological savvy have opted to the more user friendly NTTA TollTag which is 100%+ interoperable.

Yup, that's what I have here being in the DFW area. The app is pretty good.

EzTAG also has an app called "EzTAG Express" that works on all toll roads in Texas now. I like the feature where your vehicle can be "activated" for only certain days. Since I was traveling with a SunPass, I had my vehicle activated in the app for the days I was in Houston & SH-130 (where SunPass isn't accepted), and deactivated when I went to the DFW area after (where SunPass is universally accepted). The big downside is that you have to pay the full toll rate, rather than the reduced rate.