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Author Topic: Minor things that bother you  (Read 246907 times)

Scott5114

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Re: Minor things that bother you
« Reply #3425 on: January 21, 2022, 05:46:40 PM »

The discussion about tips just points out that the two-tiered minimum wage system is crazy. If there is going to be a uniform minimum wage, it should be the same for all employees, since, after all, tips are not intended to be a part of someone's wages. They are intended to be a reward for stellar service.

100% in agreement with this. I was fortunate that the tipped position that I worked still paid $9/hour, so even if nobody tipped all day long I would still make something. If I only made $2.13/hour that barely would have even paid for the gas to get there.
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Re: Minor things that bother you
« Reply #3426 on: January 21, 2022, 06:02:03 PM »

Often the delivery charges are to pay off a third-party delivery service like Doordash to handle the actual delivery. The restaurant has to pay Doordash so they have to recover that money somehow.

I've never really understood the purpose of delivery fees at places that keep delivery people on staff, like pizza places, though. They very loudly declare the DELIVERY CHARGE IS NOT A TIP and doesn't go to staff. So what does it go toward, then? If they didn't offer delivery I probably wouldn't be buying the pizza at all, so offering that service is actually a form of marketing, not an add-on.

i deliver pizza, and our store interfaces with doordash, and the hub-o-grub. they are a pain in my ass. for one, they will allow a customer to put in any address, whether or not it's actually in our delivery area. when that happens someone gets the pleasure of calling them and telling them "you're outside the area", and then they're wondering why we had the audacity to call them in the first place.

i don't know how it works elsewhere, but for our store, if you call us directly (or use our own website), there's deals and specials that we can (and happily will) apply. if you order through a delivery app, you're paying full price, plus an extra $5 for them to convey your order to us. they come on a tablet which then prints your order out, and someone types it into our POS.

the service charge does NOT go to me. my understanding is that it's related to the infrastructure of having a delivery system, which is probably pure bullshit. having a delivery system = a bunch of random 20-somethings (except me, the random 50-something) ready and able to drive it out to you.

with tipping ... remember we put our lives on the line for you. new years eve we had a substantial snowstorm here, in which no one could drive any faster than 25-30mph, and that was sketchy as hell. you didn't want to drive in it, so you ordered delivery. consider the person who braved the elements for you so you could have your food hot and ready when it got to you. consider that i personally will go above and beyond so you get the service you deserve. that means, for me, if i'm running late with your stuff, i'll call you. trains are an issue in this town, and most people understand that. if you call the store wondering where you food is, management will give you my phone number (i am one of few that allow this) and you can call me and check.

us delivery people are really no different from restaurant servers, except for the table is a little further from the kitchen.

on a related note, that night i DID have the pleasure of delivering to an apartment full of very stoned (and very cool) lesbians, who tipped me $30 on a $50 order, for just that very reason. restored some of my faith in humanity.
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kkt

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Re: Minor things that bother you
« Reply #3427 on: January 21, 2022, 06:10:57 PM »

Yes... Maybe someday we'll have everyone paid a living wage for the hours they work and tipping can be reserved for service that's truly unusual, but we aren't there yet.  So tip generously.  Serving is hard work.
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Scott5114

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Re: Minor things that bother you
« Reply #3428 on: January 21, 2022, 06:18:10 PM »

with tipping ... remember we put our lives on the line for you. new years eve we had a substantial snowstorm here, in which no one could drive any faster than 25-30mph, and that was sketchy as hell. you didn't want to drive in it, so you ordered delivery. consider the person who braved the elements for you so you could have your food hot and ready when it got to you.

When the weather is bad here, I will go out of my way to avoid doing delivery, if at all possible, because if I don't want to go out in it I certainly don't want you to have to. If there's no other option (i.e. I was caught unprepared and have nothing to cook) I will tip at least double what I would otherwise.
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Re: Minor things that bother you
« Reply #3429 on: January 21, 2022, 06:54:07 PM »

It's already icing here, and I will slip. Bothers me.
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Re: Minor things that bother you
« Reply #3430 on: January 22, 2022, 08:57:43 AM »

Often the delivery charges are to pay off a third-party delivery service like Doordash to handle the actual delivery. The restaurant has to pay Doordash so they have to recover that money somehow.

I've never really understood the purpose of delivery fees at places that keep delivery people on staff, like pizza places, though. They very loudly declare the DELIVERY CHARGE IS NOT A TIP and doesn't go to staff. So what does it go toward, then? If they didn't offer delivery I probably wouldn't be buying the pizza at all, so offering that service is actually a form of marketing, not an add-on.

My family was so cheap, "delivery" meant I was the one who hopped into the car, picked up the pizza, and "delivered" it to the home. No tip, no compensation, it was expected.

Years later, I don't own a truck. This means that when I had to get furniture, I would bundle it into one big order so that the sting of the delivery fee wasn't as much, or it's Amazon. And guess who gets the fun of assembly.

How many times we've seem something like this....
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jeffandnicole

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Re: Minor things that bother you
« Reply #3431 on: January 22, 2022, 09:51:16 AM »

Often the delivery charges are to pay off a third-party delivery service like Doordash to handle the actual delivery. The restaurant has to pay Doordash so they have to recover that money somehow.

I've never really understood the purpose of delivery fees at places that keep delivery people on staff, like pizza places, though. They very loudly declare the DELIVERY CHARGE IS NOT A TIP and doesn't go to staff. So what does it go toward, then? If they didn't offer delivery I probably wouldn't be buying the pizza at all, so offering that service is actually a form of marketing, not an add-on.

My family was so cheap, "delivery" meant I was the one who hopped into the car, picked up the pizza, and "delivered" it to the home. No tip, no compensation, it was expected.

Pizza out, huh? We have the Celeste Pizza for Ones growing up.
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Scott5114

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Re: Minor things that bother you
« Reply #3432 on: January 22, 2022, 02:22:26 PM »

Often the delivery charges are to pay off a third-party delivery service like Doordash to handle the actual delivery. The restaurant has to pay Doordash so they have to recover that money somehow.

I've never really understood the purpose of delivery fees at places that keep delivery people on staff, like pizza places, though. They very loudly declare the DELIVERY CHARGE IS NOT A TIP and doesn't go to staff. So what does it go toward, then? If they didn't offer delivery I probably wouldn't be buying the pizza at all, so offering that service is actually a form of marketing, not an add-on.

My family was so cheap, "delivery" meant I was the one who hopped into the car, picked up the pizza, and "delivered" it to the home. No tip, no compensation, it was expected.

When I was growing up, we didn't have the option of delivery because we didn't live in the same county as any of the closest pizza places. So Mom would call it in and go up there and get it.

Once I moved to a city, pizza delivery became thing to do. Pizza is actually quite a bit more inconvenient than other food if you're not having it delivered; it takes longer to make than, say, a burger, so just dropping in and picking one up in between errands is a no-go. To minimize the wait involves some degree of forethought; calling in the pizza and timing it so that you arrive after it has been made, but not too long after it has been made. If I'm going to leave the house to go get food, it's simpler to just go somewhere that has a drive-thru.
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Re: Minor things that bother you
« Reply #3433 on: January 22, 2022, 05:18:14 PM »

Often the delivery charges are to pay off a third-party delivery service like Doordash to handle the actual delivery. The restaurant has to pay Doordash so they have to recover that money somehow.

I've never really understood the purpose of delivery fees at places that keep delivery people on staff, like pizza places, though. They very loudly declare the DELIVERY CHARGE IS NOT A TIP and doesn't go to staff. So what does it go toward, then? If they didn't offer delivery I probably wouldn't be buying the pizza at all, so offering that service is actually a form of marketing, not an add-on.

My family was so cheap, "delivery" meant I was the one who hopped into the car, picked up the pizza, and "delivered" it to the home. No tip, no compensation, it was expected.

When I was growing up, we didn't have the option of delivery because we didn't live in the same county as any of the closest pizza places. So Mom would call it in and go up there and get it.

Once I moved to a city, pizza delivery became thing to do. Pizza is actually quite a bit more inconvenient than other food if you're not having it delivered; it takes longer to make than, say, a burger, so just dropping in and picking one up in between errands is a no-go. To minimize the wait involves some degree of forethought; calling in the pizza and timing it so that you arrive after it has been made, but not too long after it has been made. If I'm going to leave the house to go get food, it's simpler to just go somewhere that has a drive-thru.
same here.
we had a bad snowstorm (tolbs said earlier) and we had no other choice other than to get mcdonalds.
go to drive thru and it said they were CLOSED.  :no:
go to the other one over by food lion and sure enough, a LONG line.  :colorful:
dad got wendys because of it.  :nod:
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Scott5114

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Re: Minor things that bother you
« Reply #3434 on: January 22, 2022, 05:26:00 PM »

When I worked at Burger King, the only time we were ever able to close at an unscheduled time was because a bad snowstorm was starting. Nobody was out ordering food in it anyway, and the district manager wanted us to be able to make it home safely.

At the casino we stayed open come hell or high water. If you got stuck there because it hit in the middle of your shift, sucks to be you. They gave you the option to work as many hours as you wanted to cover for the people that got stuck at home, or you could sleep in some random manager's office. (The casino I worked at that had a hotel did offer hotel rooms to stranded employees, but the other one I worked at was a series of trailers strung together so there was no such hospitality.)
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Max Rockatansky

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Re: Minor things that bother you
« Reply #3435 on: January 22, 2022, 05:41:45 PM »

Often the delivery charges are to pay off a third-party delivery service like Doordash to handle the actual delivery. The restaurant has to pay Doordash so they have to recover that money somehow.

I've never really understood the purpose of delivery fees at places that keep delivery people on staff, like pizza places, though. They very loudly declare the DELIVERY CHARGE IS NOT A TIP and doesn't go to staff. So what does it go toward, then? If they didn't offer delivery I probably wouldn't be buying the pizza at all, so offering that service is actually a form of marketing, not an add-on.

My family was so cheap, "delivery" meant I was the one who hopped into the car, picked up the pizza, and "delivered" it to the home. No tip, no compensation, it was expected.

When I was growing up, we didn't have the option of delivery because we didn't live in the same county as any of the closest pizza places. So Mom would call it in and go up there and get it.

Once I moved to a city, pizza delivery became thing to do. Pizza is actually quite a bit more inconvenient than other food if you're not having it delivered; it takes longer to make than, say, a burger, so just dropping in and picking one up in between errands is a no-go. To minimize the wait involves some degree of forethought; calling in the pizza and timing it so that you arrive after it has been made, but not too long after it has been made. If I'm going to leave the house to go get food, it's simpler to just go somewhere that has a drive-thru.
same here.
we had a bad snowstorm (tolbs said earlier) and we had no other choice other than to get mcdonalds.
go to drive thru and it said they were CLOSED.  :no:
go to the other one over by food lion and sure enough, a LONG line.  :colorful:
dad got wendys because of it.  :nod:

You know minor things bothers me?

:colorful:
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hbelkins

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Re: Minor things that bother you
« Reply #3436 on: January 22, 2022, 07:10:40 PM »

When I was in college, Domino's opened. They were the first major pizza delivery chain to open in Morehead (we had Pizza Hut, which didn't deliver, and some local places). They guaranteed 30 minute delivery back in those days within a certain radius of the store.

I can't remember exactly when they dropped that guarantee, but I think it was after they'd been sued after speeding delivery drivers rushing to meet the deadline were involved in some wrecks. I'm thinking any late deliveries, meaning the pizza was free, came out of the driver's salary.

I've never used GrubHub, DoorDash, UberEats, or any of those services. Mainly because I'm in a rural area where we don't 'have many restaurants and that service isn't offered. I've thought about it when I've been in Louisville for conferences, but was turned off by the delivery fees. I have ordered pizza delivered to my hotel room before if I didn't want to get out, but for any other type of carryout, I don't mind going to get the food myself.

Domino's got some grief for their ad where they talked about buying gift cards for local restaurants. I presume the terms of those cards include the customer needing to pick up the orders themselves rather than using a third-party delivery service. Them doing that makes me wonder if other restaurants moving into the delivery field has cut into pizza business, which traditionally was the biggest user of delivery services.
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ZLoth

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Re: Minor things that bother you
« Reply #3437 on: January 23, 2022, 03:36:22 PM »

Pizza out, huh? We have the Celeste Pizza for Ones growing up.

My mother had a low opinion of store-bought pizza. It was probably because she purchased the cheapest available. Having pizza in the home was already a rarity. ("It's so greasy"). I've been meaning to get an actual pizza stone to cook pizza on instead of a pan.

To be fair, before the Work From Home started, one of my unofficial job responsibilities was handling the weekly lunch order via Doordash corporate. It was extremely rare that I would do a pizza order, and even that come with some begging from my manager. Ordering pizza or a fast food restaurant from my perspective, is not only easy, but if it is the same thing each week, everyone gets burned out. Instead, I challenged myself by focusing on a different type of cuisine (Italian, Chinese, Italian, BBQ, etc) and tried to target the local  places instead of the national chains.
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noelbotevera

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Re: Minor things that bother you
« Reply #3438 on: January 24, 2022, 10:07:02 PM »

Having spent the last six months working part- and full-time at a mom-and-pop Korean restaurant:

-It is amazing how many people can't pronounce "bimbimbap". Long I, long A. It is even more amazing when I hear "ray-men" instead of "RA-men".
-Split checks are very inconvenient.
-Special orders are even more inconvenient, especially when split checks are involved. (Context: a couple/family wanted to deliver food to their friends. It took ten to fifteen minutes to negotiate how they wanted to pay the bill, and this whole time I was thinking "just get Doordash".)
-People don't tip when picking up food, despite the same amount of effort being put into making it.
-Specks of burnt food that remain on the pans no matter how many times I rub them with steel wool.
-Lunch and dinner breaks being interrupted by customers wanting to dine in.
-People dining in at 8:30 when the restaurant closes at 9:00 and we're clearly sweeping the floors.
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Re: Minor things that bother you
« Reply #3439 on: January 24, 2022, 10:34:43 PM »

-People don't tip when picking up food, despite the same amount of effort being put into making it.

Interesting, I always tip no matter what. I thought it was fairly common. Maybe just in my area though?
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noelbotevera

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Re: Minor things that bother you
« Reply #3440 on: January 24, 2022, 10:49:01 PM »

-People don't tip when picking up food, despite the same amount of effort being put into making it.

Interesting, I always tip no matter what. I thought it was fairly common. Maybe just in my area though?
I live in Pennsyltucky. They probably don't even know what a Seattle is.
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Re: Minor things that bother you
« Reply #3441 on: January 24, 2022, 11:49:28 PM »

-People don't tip when picking up food, despite the same amount of effort being put into making it.

Interesting, I always tip no matter what. I thought it was fairly common. Maybe just in my area though?
I live in Pennsyltucky. They probably don't even know what a Seattle is.

Is that code for cheap or something? I would have thought areas like where you live would have been really good tippers on account of the lower minimum wage.
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kkt

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Re: Minor things that bother you
« Reply #3442 on: January 25, 2022, 12:42:42 AM »

-People don't tip when picking up food, despite the same amount of effort being put into making it.

Interesting, I always tip no matter what. I thought it was fairly common. Maybe just in my area though?
I live in Pennsyltucky. They probably don't even know what a Seattle is.

Is that code for cheap or something? I would have thought areas like where you live would have been really good tippers on account of the lower minimum wage.

One would hope so!

But seriously, if you're going be serving, you have to learn to deal with split checks.  Customers will continue to expect you to handle that for them.  If they're a pain in the butt for you, think how much more a pain in the butt they'd be if all the customers have been having their share of adult beverages all evening.  Some restaurants have computers where you enter everything ordered that make it easier.

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Re: Minor things that bother you
« Reply #3443 on: January 25, 2022, 12:42:02 PM »

But seriously, if you're going be serving, you have to learn to deal with split checks.  Customers will continue to expect you to handle that for them.  If they're a pain in the butt for you, think how much more a pain in the butt they'd be if all the customers have been having their share of adult beverages all evening.  Some restaurants have computers where you enter everything ordered that make it easier.

Harrrggghhhh.... asking the wait staff to be splitting the check at the end of the meal is "cruel and unusual punishment". Any modern point-of-sale system should be able to handle split checks, but it's much easier on everyone when you specify up-front.

Having spent the last six months working part- and full-time at a mom-and-pop Korean restaurant:

-People dining in at 8:30 when the restaurant closes at 9:00 and we're clearly sweeping the floors.

From my perspective based upon your comment, if you don't want people ordering food at 8:32 PM, then close the restaurant at 8:30 PM stating that the kitchen is closed. There are no-prep items available, and you can wait until last to remove and soak/sanitize the soft drink nozzles. I wouldn't chase the customers out for another half-hour though... that could affect the tip.

Also, what do you recommend to someone dining for the first time at a Korean restaurant?
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Re: Minor things that bother you
« Reply #3444 on: January 25, 2022, 12:57:18 PM »

-People don't tip when picking up food, despite the same amount of effort being put into making it.
Aren't the tips for the waiters handling table service at a sit-down restaurant?  That wouldn't be a factor with take-out.

Having spent the last six months working part- and full-time at a mom-and-pop Korean restaurant:

-People dining in at 8:30 when the restaurant closes at 9:00 and we're clearly sweeping the floors.

From my perspective based upon your comment, if you don't want people ordering food at 8:32 PM, then close the restaurant at 8:30 PM stating that the kitchen is closed. There are no-prep items available, and you can wait until last to remove and soak/sanitize the soft drink nozzles. I wouldn't chase the customers out for another half-hour though... that could affect the tip.
Yeah, isn't closing time usually the last time you can start something, not "get out now, we want to go home" time?
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Re: Minor things that bother you
« Reply #3445 on: January 25, 2022, 01:20:38 PM »

-People don't tip when picking up food, despite the same amount of effort being put into making it.
Aren't the tips for the waiters handling table service at a sit-down restaurant?  That wouldn't be a factor with take-out.

Having spent the last six months working part- and full-time at a mom-and-pop Korean restaurant:

-People dining in at 8:30 when the restaurant closes at 9:00 and we're clearly sweeping the floors.

From my perspective based upon your comment, if you don't want people ordering food at 8:32 PM, then close the restaurant at 8:30 PM stating that the kitchen is closed. There are no-prep items available, and you can wait until last to remove and soak/sanitize the soft drink nozzles. I wouldn't chase the customers out for another half-hour though... that could affect the tip.
Yeah, isn't closing time usually the last time you can start something, not "get out now, we want to go home" time?
Either that or post separate times for kitchen closes and dining room closes; I've seen this several times though normally in places which switch from restaurant to club after 9 or 10 PM. I used to work until 11 PM, so it was normal for me to eat dinner late on my days off. It annoys me when I'm eating in a restaurant and it's not closing for thirty minutes yet workers start cleaning the floor all around you and glaring at you like you've committed some sort of horrible faux pas. It works both ways.
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Re: Minor things that bother you
« Reply #3446 on: January 25, 2022, 01:31:37 PM »

But seriously, if you're going be serving, you have to learn to deal with split checks.  Customers will continue to expect you to handle that for them.  If they're a pain in the butt for you, think how much more a pain in the butt they'd be if all the customers have been having their share of adult beverages all evening.  Some restaurants have computers where you enter everything ordered that make it easier.

Harrrggghhhh.... asking the wait staff to be splitting the check at the end of the meal is "cruel and unusual punishment". Any modern point-of-sale system should be able to handle split checks, but it's much easier on everyone when you specify up-front.

Noelbotevera didn't say anything about the diners waiting until the end of the meal to mention wanting the check split.  That would be annoying.
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Re: Minor things that bother you
« Reply #3447 on: January 25, 2022, 01:40:49 PM »

-People don't tip when picking up food, despite the same amount of effort being put into making it.

Interesting, I always tip no matter what. I thought it was fairly common. Maybe just in my area though?
I live in Pennsyltucky. They probably don't even know what a Seattle is.

Is that code for cheap or something? I would have thought areas like where you live would have been really good tippers on account of the lower minimum wage.
Oh God no, tips are better in cities than rural areas, from coast to coast.
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zachary_amaryllis

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  • Just another guy who likes highway stuff.

  • Age: 51
  • Location: colorado
  • Last Login: May 16, 2022, 09:51:33 PM
Re: Minor things that bother you
« Reply #3448 on: January 25, 2022, 04:50:57 PM »

delivery minor thing:

customer : "yeah, i'm the 4th house out on the old blibbetyfuck road"

me : * looking on map for aforementioned blibbetyfuck road, not finding it, and realizing its now 'west county road something and hasn't been 'the old blibbetyfuck road' since 1952.
*asks customer for actual address

customer "i don't know. its just the 4th house"

me: *fumes
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clinched:
I-64, I-80, I-76 (west), *64s in hampton roads, 225,270,180 (co, wy)

abefroman329

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Re: Minor things that bother you
« Reply #3449 on: January 25, 2022, 05:07:15 PM »

delivery minor thing:

customer : "yeah, i'm the 4th house out on the old blibbetyfuck road"

me : * looking on map for aforementioned blibbetyfuck road, not finding it, and realizing its now 'west county road something and hasn't been 'the old blibbetyfuck road' since 1952.
*asks customer for actual address

customer "i don't know. its just the 4th house"

me: *fumes
That's annoying.  Also annoying: Providing instructions on how to get to my front door from the street that are so detailed, they border on "take ten paces south, then take five paces east," only to have the delivery driver tell me they can't find it.

Also annoying: That woman who was an asshole to her third-party delivery service driver and went viral.
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