Does iHop know what they're doing with their PanCoins special? Keep in mind that the average profit margin in the restaurant industry is 4%.
Every $5 spent receives a PanCoin. Unlike most rewards systems, PanCoins are valuable; low double digits is still a decent amount. They call them crypto-pancakes in their description.
Since I joined early, I received 10 to begin, then 5 after my first purchase.
Here's what they can be spent on:
- 3: 3 pancakes
- 5: 5 pancakes
- 8: Kid's meal
- 12: Burger or sandwich
- 15: Burrito or bowl
- 20: 5 flavored pancakes (yes, flavoring them costs 4 times as much)
- 30: Omelette
- 30: Breakfast combo
Everything on this list in the 12+ range costs about the same in dollars, so I don't understand the disparity.
Unrelated to this rewards system, there's a $6 and $8 meal menu if you go between 3 PM and 9 PM. It used to be $5, then $6, then $8 on the menu but $6 in reality, and now it's mostly $8. There's also a $4 snack section (was $3 when the meals were $5).
July had a promotion that the first four times you go, you receive an additional 10 PanCoins for each visit. The fine print said the bonus would be activated at the end of the month.
At the beginning of July, I had 14 PanCoins, despite transaction history saying I should have 15.
Here is my transaction history since the beginning of July:
July 8: I was recovering from sickness, so I only got three pancakes using 3 PanCoins. Free meal. PanCoins: 11 (-3). Did not count as a visit since it was free.
July 16: $8 omelette (comes with pancakes, so it's quite a lot of food). Spent: $8. PanCoins: 12 (+1), plus 10 waiting.
July 23: $8 omelette. Spent: $8. PanCoins: 13 (+19), plus 20 waiting. Why 19? I'm pretty sure they gave me the wrong receipt to scan. 19 PanCoins would be a receipt that was between $95 and $100.
July 30: $8 omelette. Spent: $8. PanCoins: 32 (+1), plus 30 waiting.
August 11: I finally get my 30 bonus PanCoins, even though they were supposed to come at the end of July. In fact for a few days, I was worried I would never get them, but my thought was that it was first purchase after the end of July (which it wasn't; it was just 10 days late). PanCoins: 62
August 13: Redeem three pancakes using 3 PanCoins and get something from the $4 menu. Spent: $4. PanCoins: 59 (-3). I don't receive any because my meal was under $5.
August 15: I'm not by myself. I get a burger using 12 PanCoins. Free meal for me. PanCoins: 51 (-12 from the burger, +4 from the receipt from what other people ordered).
I somehow get a bonus PanCoin with no explanation, although it is recorded in the transaction history unlike the inexplicable decreases. PanCoins: 52 (+1)
Today, August 20: I get a burger using
the same code I used 5 days ago, and it works. Free meal. No change in PanCoins.
As I'm typing this, my total goes down from 52 to 50 with no explanation.
How many things wrong can you find with this?