Which fast food restaurants in your area have double lane (2 order point) drive thrus?
I've only ever seen this at McDonald's and Chick-Fil-A. The latter usually has pretty quick service, but with regards to McDonald's, I haven't noticed that the extra order point significantly reduces the wait times. Everyone still has to line up single file for the pick-up window, so it ends up backing up the line for the window longer than it would be otherwise.
Every Cook Out around here has them, and some but not all CFAs.
Freddy's Steakburgers in Maple Grove does as well. The one difference I note is McDonald's keeps two lanes open at all hours while the other places only open the second lane during busy periods.
I'm actually trying to remember the last time I saw a McDonald's with just one lane.
Quote from: webny99 on July 02, 2020, 07:42:18 AM
Which fast food restaurants in your area have double lane (2 order point) drive thrus?
I've only ever seen this at McDonald's and Chick-Fil-A. The latter usually has pretty quick service, but with regards to McDonald's, I haven't noticed that the extra order point significantly reduces the wait times. Everyone still has to line up single file for the pick-up window, so it ends up backing up the line for the window longer than it would be otherwise.
Exact same experience down here in MD. Chick-Fil-A is pretty efficient with getting people thru, but you can find yourself sitting at McDonald's for quite some time (especially if you're getting a midnight snack, when the A crew isn't working).
The double ordering lanes having to merge down to 1 pay/pick-up window also seems to result in some aggressive people who just
have to get in front of you and get their order first (which then also causes McDonald's, but not Chick-Fil-A, to start confusing orders).
I've also noticed the last few times at my local McDonald's that they never seem to actually take 2 orders simultaneously - they'll talk to the person in the left lane, then the right lane, and so forth. What's the point of even having 2 order lanes then :hmmm:
I avoid drive-thrus unless it's just for beverages, but the three nearest our house (a McDonald's, a Burger King, and a Taco Bell/KFC) are all single-lane. The nearest Chick-Fil-A is also single-lane and it backs up bigtime–you can see the line of cars in this satellite image (https://www.google.com/maps/@38.773302,-77.1832368,126m/data=!3m1!1e3). The pick-up window is in that alley between Chick-Fil-A and Advance Auto Parts and the line goes around the back of the building (between the building and I-95) and around through the parking lot. The drive-thru queue regularly spills out into Backlick Road and obstructs traffic trying to get into and out of the strip mall for other purposes. It appears the Street View car got on line for the drive-thru, too. (https://goo.gl/maps/NqYQWZoJSYffj8Yp8)
A new Chick-Fil-A is to open in our neighborhood and I don't know whether there is to be one queue or two, but there is to be only one set of windows. Thankfully, it will be close enough that I can just walk there and avoid the inevitable traffic hassles that are bound to occur.
The last time we stopped at the Chick-Fil-A in Sanford, Florida, near the Auto Train station, they had a double-queue drive-thru that was still backed up. Employees were taking orders using what looked like an iPad or similar device so as to try to expedite things by eliminating the need for people to stop again at the order point. (To be clear, we didn't go to the drive-thru. We went inside to eat. But it was hard to miss the drive-thru lines that were wrapped around the building.)
Freestanding Rally's/Checker's have double-lane drive thrus, but unlike McDonald's, they lead to two separate windows.
Portillos have a 2-lane setup during peak times, but taking orders with employees outside. The typical "board" outside for ordering is pretty much only used in non-peak times
Quote from: TheHighwayMan394 on July 02, 2020, 09:35:28 AM
I'm actually trying to remember the last time I saw a McDonald's with just one lane.
In this area they've all changed in the past 10 years or so. I think there's still some with only one lane, but they're disappearing. All the ones that immediately came to mind have changed to the double lane style.
Quote from: 1995hoo on July 02, 2020, 09:58:59 AM
The nearest Chick-Fil-A is also single-lane and it backs up bigtime–you can see the line of cars in this satellite image (https://www.google.com/maps/@38.773302,-77.1832368,126m/data=!3m1!1e3). The pick-up window is in that alley between Chick-Fil-A and Advance Auto Parts and the line goes around the back of the building (between the building and I-95) and around through the parking lot. The drive-thru queue regularly spills out into Backlick Road and obstructs traffic trying to get into and out of the strip mall for other purposes.
I think that's a problem with Chick-Fil-A in general, not just the lack of a second order point.
Ours has two order points, and still creates major backups, as I detailed here (https://www.aaroads.com/forum/index.php?topic=26742.msg2503504#msg2503504) about a month ago.
Another one that's been bad recently is Starbucks. Not quite Chick-Fil-A level, but still creating backups that spill beyond the plaza entrance and onto the street.
Quote from: webny99 on July 02, 2020, 01:02:59 PM
....
Quote from: 1995hoo on July 02, 2020, 09:58:59 AM
The nearest Chick-Fil-A is also single-lane and it backs up bigtime–you can see the line of cars in this satellite image (https://www.google.com/maps/@38.773302,-77.1832368,126m/data=!3m1!1e3). The pick-up window is in that alley between Chick-Fil-A and Advance Auto Parts and the line goes around the back of the building (between the building and I-95) and around through the parking lot. The drive-thru queue regularly spills out into Backlick Road and obstructs traffic trying to get into and out of the strip mall for other purposes.
I think that's a problem with Chick-Fil-A in general, not just the lack of a second order point.
....
I might suggest it's more of a problem with Chick-Fil-A's customers than anything to do with Chick-Fil-A itself. It's often faster just to park the car, go inside, and order "to go." Oftentimes at a busy place, such as a Chick-Fil-A or the KFC/Taco Bell in our neighborhood, you can go inside, stand on line briefly, order "to go," wait for and receive your food, and be back in your car in less time than you would have spent waiting to reach the drive-thru order point, let alone waiting to receive your food at the pickup window. Seems to me it's the customers' insistence on never getting out of the car that is the problem, rather than anything to do with the restaurant itself. (No doubt when gas prices get high, these same people who wasted gas idling for 20 minutes waiting for the drive-thru are the first ones to grump about gas being too expensive.)
I don't know how CFA's policy is, but at McDonald's and BK I can say from under the hood experience that drive thru customers are the priority. At lunch and occasionally dinner at BK there would be one person dedicated to front counter orders and one person dedicated to drive thru, but during other times all other factors being equal that drive thru orders get first priority.
Quote from: 1995hoo on July 02, 2020, 01:13:53 PM
I might suggest it's more of a problem with Chick-Fil-A's customers than anything to do with Chick-Fil-A itself. It's often faster just to park the car, go inside, and order "to go." Oftentimes at a busy place, such as a Chick-Fil-A or the KFC/Taco Bell in our neighborhood, you can go inside, stand on line briefly, order "to go," wait for and receive your food, and be back in your car in less time than you would have spent waiting to reach the drive-thru order point, let alone waiting to receive your food at the pickup window. Seems to me it's the customers' insistence on never getting out of the car that is the problem, rather than anything to do with the restaurant itself. (No doubt when gas prices get high, these same people who wasted gas idling for 20 minutes waiting for the drive-thru are the first ones to grump about gas being too expensive.)
Especially at CFA. They are very efficient at getting customers their food inside. Multiple registers, quick employees.
However, it's hard to fault anyone these days for not wanting to go inside a restaurant, when there's a nearly no-touch option available with guaranteed social distancing.
An old Burger King and a new CFA in my town both have double-lane drive-thrus. Others (including MOD Pizza) have a bypass lane so you can get out of the queue and park for a larger order.
Quote from: 1995hoo on July 02, 2020, 01:13:53 PM
Quote from: webny99 on July 02, 2020, 01:02:59 PM
....
Quote from: 1995hoo on July 02, 2020, 09:58:59 AM
The nearest Chick-Fil-A is also single-lane and it backs up bigtime–you can see the line of cars in this satellite image (https://www.google.com/maps/@38.773302,-77.1832368,126m/data=!3m1!1e3). The pick-up window is in that alley between Chick-Fil-A and Advance Auto Parts and the line goes around the back of the building (between the building and I-95) and around through the parking lot. The drive-thru queue regularly spills out into Backlick Road and obstructs traffic trying to get into and out of the strip mall for other purposes.
I think that's a problem with Chick-Fil-A in general, not just the lack of a second order point.
....
I might suggest it's more of a problem with Chick-Fil-A's customers than anything to do with Chick-Fil-A itself.
... and I might suggest it's a problem with customers in general, not just Chick-Fil-A customers. :D
I, too, prefer to go inside if I'm in a party of three or more people. Large orders and the drive thru don't mesh well. This is one of the most frustrating things about drive thrus in general - for the person placing the large order, for the order taker, and, especially, for other customers. I'd consider more than about 90 seconds spent at the drive thru order point to be a complete disaster, from an operational perspective.
Quote from: TheHighwayMan394 on July 02, 2020, 09:35:28 AM
Freddy's Steakburgers in Maple Grove does as well. The one difference I note is McDonald's keeps two lanes open at all hours while the other places only open the second lane during busy periods.
I'm actually trying to remember the last time I saw a McDonald's with just one lane.
One of the two McDonald's in my town has only one lane. (https://goo.gl/maps/ro87MjmdMchfXawT7) The other, Chick-Fil-A. and one Dunkin have two (the Dunkin is a new concept store with a dedicated lane for mobile app orders). Every other drive thru in my town (both Wendy's, both Burger Kings, Taco Bell, KFC, Arby's, Popeye's, Dairy Queen [which could use 5 lanes during the summer months], and 6 of the other 7 Dunkins) each have one.
As for the Chick-Fil-A, the Google vehicle must have passed by either late morning or mid-afternoon. Only one car at one of the ordering stations, and only 3 cars waiting at the window
Quote from: webny99 on July 02, 2020, 01:59:44 PM
Quote from: 1995hoo on July 02, 2020, 01:13:53 PM
Quote from: webny99 on July 02, 2020, 01:02:59 PM
....
Quote from: 1995hoo on July 02, 2020, 09:58:59 AM
The nearest Chick-Fil-A is also single-lane and it backs up bigtime–you can see the line of cars in this satellite image (https://www.google.com/maps/@38.773302,-77.1832368,126m/data=!3m1!1e3). The pick-up window is in that alley between Chick-Fil-A and Advance Auto Parts and the line goes around the back of the building (between the building and I-95) and around through the parking lot. The drive-thru queue regularly spills out into Backlick Road and obstructs traffic trying to get into and out of the strip mall for other purposes.
I think that's a problem with Chick-Fil-A in general, not just the lack of a second order point.
....
I might suggest it's more of a problem with Chick-Fil-A's customers than anything to do with Chick-Fil-A itself.
... and I might suggest it's a problem with customers in general, not just Chick-Fil-A customers. :D
....
I agree with that. I've gone into a McDonald's near home and found myself the only person ordering inside while at least seven cars are lined up for the drive-thru. I only cited Chick-Fil-A because I was responding to your comment that mentioned them.
Quote from: cabiness42 on July 02, 2020, 10:06:40 AM
Freestanding Rally's/Checker's have double-lane drive thrus, but unlike McDonald's, they lead to two separate windows.
Yes, but the second window is on the right (at least at my local Checker's) so a bit of a hassle if you don't have a passenger to handle it.
If we could just all order like this, the drive-through would go a lot faster:
[tweet]1032671329215045632[/tweet]
"EHHHHHH!"
"OK, drive around to the first window....
Doesn't McDonald's have more than two windows ... one for each lane ?
My local McDonalds has a double lane drive thru. Every other fast food place in my town (A&W, Burger King, KFC/Taco Bell, Wendy's) has a single lane drive thru.
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
Milo's Hamburgers in Decatur and Prattville (Alabama) have dual drive-through setups. These are "newer" stores.
I've seen Chick-Fil-A do this, as well as Wendy's. However, I've never seen the second one at Wendy's even open. :confused:
Whataburger and Sonics around here at peak hours have you pull into a second designated space alongside the pickup window and bring your food out to you. Not quite a double lane drive thru, but I guess it counts.
I remember in the 80s at least one McDonald's (Thurmont MD I think...) having a conveyor belt system to take food to the drive through window. I remember watching the food going up and over the dining room, and I think it might have gone to a second drive-through lane where it went over the first lane to a second booth disconnected from the building but I can't recall exactly.
There's a McD in Vernon that operates two lanes at all times.
There is also one in Manchester that used to have three windows. That one has only one lane, though.
Quote from: In_Correct on July 02, 2020, 05:00:05 PM
Doesn't McDonald's have more than two windows ... one for each lane ?
Windsor Locks, CT does two ordering lanes; traffic merges into a single lane, paying at the first window (except in the late night / early morning) hours, and receiving food (or being directed to a parking space) at the second window.
I thought this was standard at most of the recently-designed/remodeled McD's, with a possible exception of there being sometimes being a third window, to pick up drinks
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
My local McDonalds has a double lane drive thru. Every other fast food place in my town (A&W, Burger King, KFC/Taco Bell, Wendy's) has a single lane drive thru.
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
That's basically what Checkers/Rally is.
They do have a walk-up window though. Because mot everyone going to buy fast food drives a car. Kids on bikes, adults on bikes, pedestrians, etc. People that work nearby,, etc.. Alienating them would cut out a sufficient portion of sales.
Well, this pandemic has certainly been an experiment in operating a drive-thru only restaurant. I'd say the evidence isn't very conclusive one way or the other: It can work, certainly, but drive-thru lines were way longer than usual for a while, and even still they seem to be longer as compared to pre-pandemic. You can't count on no lines at the usual slow times of day anymore.
Quote from: CoreySamson on July 03, 2020, 11:13:07 AM
Whataburger and Sonics around here at peak hours have you pull into a second designated space alongside the pickup window and bring your food out to you. Not quite a double lane drive thru, but I guess it counts.
Dairy Queen does something similar that I've never seen at any other drive thru: if you pull up to the pick-up window, and your order is not ready by the time you've paid, they have you pull ahead to a designated point and bring your order out when it's ready. That way, they can continue to serve the people behind you, and the line keeps moving. Smart on their part, although a bit counter intuitive to do that and still call it "fast food"... I guess that's why their mantra is "fan food, not fast food"!
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
A McDonald's outside of Fort Lewis, Washington used to be drive-thru only, using limited space available. 2008 Street View. (https://goo.gl/maps/5JTo5tnbMfXzAr8q6) They've since expanded to a normal McDonald's.
Quote from: Roadrunner75 on July 03, 2020, 12:12:35 PM
I remember in the 80s at least one McDonald's (Thurmont MD I think...) having a conveyor belt system to take food to the drive through window. I remember watching the food going up and over the dining room, and I think it might have gone to a second drive-through lane where it went over the first lane to a second booth disconnected from the building but I can't recall exactly.
There are a number of McDonald's with remote drive-thru windows, such as this one in Hawaii. (https://goo.gl/maps/f2iHLP5emn9q2pHF6) That one is backed up onto a creek, so they can't have a drive-thru lane in the back. I don't understand why they just didn't place the whole building forward to make room.
Quote from: ErmineNotyours on July 04, 2020, 12:11:14 AM
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
A McDonald's outside of Fort Lewis, Washington used to be drive-thru only, using limited space available. 2008 Street View. (https://goo.gl/maps/5JTo5tnbMfXzAr8q6) They've since expanded to a normal McDonald's.
There's also such a thing as a McDonald's Express which has walk-in service but no dining area. They are mainly attached to gas stations.
Quote from: RobbieL2415 on July 04, 2020, 09:57:46 AM
Quote from: ErmineNotyours on July 04, 2020, 12:11:14 AM
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
A McDonald's outside of Fort Lewis, Washington used to be drive-thru only, using limited space available. 2008 Street View. (https://goo.gl/maps/5JTo5tnbMfXzAr8q6) They've since expanded to a normal McDonald's.
There's also such a thing as a McDonald's Express which has walk-in service but no dining area. They are mainly attached to gas stations.
Or inside Wal-Mart, Malls, or Airports. Also Tollway Service Plaza McDs (and others) often do not have drive-thrus'
Adding college and corporate campus food courts, in addition to downtown/city center locations, such as the Chicago Loop or Manhattan.
McDs sans Drive-Thru is not THAT uncommon
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
My local McDonalds has a double lane drive thru. Every other fast food place in my town (A&W, Burger King, KFC/Taco Bell, Wendy's) has a single lane drive thru.
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
The Cook-Out in Morehead, Ky., is drive-through and walk-up only. No indoor seating.
And then there's Pal's Sudden Service, a regional chain in NE Tennessee and SW Virginia. Drive-through only.
Some Sonic locations are now including limited dine-in seating, believe it or not.
I remember seeing a Domino's Pizza in Key West with dine-in seating and being surprised because I'd never seen that before.
Quote from: TheHighwayMan394 on July 02, 2020, 09:35:28 AM
I'm actually trying to remember the last time I saw a McDonald's with just one lane.
I honestly don't remember seeing that many that
don't have one lane.
Quote from: TheHighwayMan394 on July 04, 2020, 04:21:42 PM
I remember seeing a Domino's Pizza in Key West with dine-in seating and being surprised because I'd never seen that before.
One near me relocated a couple years ago, and added indoor seating when they did.
Quote from: hbelkins on July 04, 2020, 03:57:06 PM
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
My local McDonalds has a double lane drive thru. Every other fast food place in my town (A&W, Burger King, KFC/Taco Bell, Wendy's) has a single lane drive thru.
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
The Cook-Out in Morehead, Ky., is drive-through and walk-up only. No indoor seating.
And then there's Pal's Sudden Service, a regional chain in NE Tennessee and SW Virginia. Drive-through only.
Some Sonic locations are now including limited dine-in seating, believe it or not.
Huh. My first visit to a Sonic in Delaware more than a few years ago had indoor seating.
Quote from: Rothman on July 04, 2020, 11:00:27 PM
Quote from: hbelkins on July 04, 2020, 03:57:06 PM
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
My local McDonalds has a double lane drive thru. Every other fast food place in my town (A&W, Burger King, KFC/Taco Bell, Wendy's) has a single lane drive thru.
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
The Cook-Out in Morehead, Ky., is drive-through and walk-up only. No indoor seating.
And then there's Pal's Sudden Service, a regional chain in NE Tennessee and SW Virginia. Drive-through only.
Some Sonic locations are now including limited dine-in seating, believe it or not.
Huh. My first visit to a Sonic in Delaware more than a few years ago had indoor seating.
Sonic didn't work out well in my area. The two closest ones already closed, and one of them is being renovated into a Dunkin' Donuts (as if we needed another one). I can't recall any having indoor seating.
Quote from: ErmineNotyours on July 04, 2020, 12:15:51 AM
Quote from: Roadrunner75 on July 03, 2020, 12:12:35 PM
I remember in the 80s at least one McDonald's (Thurmont MD I think...) having a conveyor belt system to take food to the drive through window. I remember watching the food going up and over the dining room, and I think it might have gone to a second drive-through lane where it went over the first lane to a second booth disconnected from the building but I can't recall exactly.
There are a number of McDonald's with remote drive-thru windows, such as this one in Hawaii. (https://goo.gl/maps/f2iHLP5emn9q2pHF6) That one is backed up onto a creek, so they can't have a drive-thru lane in the back. I don't understand why they just didn't place the whole building forward to make room.
It's been a few years since I have needed to visit my company's offices in the Boston area, but for a while I was commuting every 3-4 weeks. At that time, I remember the McDs at the westbound service areas in Framingham and Charlton as having a conveyor system to send food to the drive-thru window....although if traffic was light, the drive thru attendant would typically just walk over to the food prep areas to pick up the order.
At that time McD's didn't have control over the architecture, so they fit the drive thru in as well as they could.
I don't know if the arrangement has changed since those days, and if so how it might have changed.
Quote from: Rothman on July 04, 2020, 11:00:27 PM
Quote from: hbelkins on July 04, 2020, 03:57:06 PM
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
My local McDonalds has a double lane drive thru. Every other fast food place in my town (A&W, Burger King, KFC/Taco Bell, Wendy's) has a single lane drive thru.
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
The Cook-Out in Morehead, Ky., is drive-through and walk-up only. No indoor seating.
And then there's Pal's Sudden Service, a regional chain in NE Tennessee and SW Virginia. Drive-through only.
Some Sonic locations are now including limited dine-in seating, believe it or not.
Huh. My first visit to a Sonic in Delaware more than a few years ago had indoor seating.
Checkerz is also walkup & drive thru only. Most of them are atleast.
iPhone
I've only seen it at McDonald's around here. There is one that I know of that doesn't have it, that's located in a truck stop at I-75 and M-81.
One thing I noticed at the local McDonald's drive through is that people want to queue in 2 lanes well past the point the official line splits into two lanes. There's also the official drive-thru entrance that requires folks to circle the building first; most folks shortcut it and cut in from the rear entrance instead. It's a mess.
And yes, the two order windows seem to not make a damn bit of difference in the speed you get your food. But at least they're not often flubbed up when someone goes out of sequence. They at least bother to confirm the order at the pay window. Apparently this isn't as common elsewhere?
Culver's is a regional fast food chain known for its frozen custard - they're very popular in my area. They're built with a long drive-thru extension past the window you receive food at, with a sidewalk paralleling the drive-thru lane.. Drinks and custard are always given at the window, and when busy they'll have you pull up in the drive-thru lane with an order number. Runners then walk out the bag with your food when its ready. The runners never step off the sidewalk, so there's no safety issues, but they deal with a lot of crummy weather.
During the pandemic, they've been pushing the call-ahead thing, and during really busy times they have additional runners that direct people into parking spots and take orders right at the parking space. They were experimenting with really long drive thru lanes with traffic cones snaking around the back lot, but must've realized they were limiting throughput that way.
Quote from: JREwing78 on July 05, 2020, 05:39:33 PM
One thing I noticed at the local McDonald's drive through is that people want to queue in 2 lanes well past the point the official line splits into two lanes. There's also the official drive-thru entrance that requires folks to circle the building first; most folks shortcut it and cut in from the rear entrance instead. It's a mess.
And yes, the two order windows seem to not make a damn bit of difference in the speed you get your food. But at least they're not often flubbed up when someone goes out of sequence. They at least bother to confirm the order at the pay window. Apparently this isn't as common elsewhere?
Culver's is a regional fast food chain known for its frozen custard - they're very popular in my area. They're built with a long drive-thru extension past the window you receive food at, with a sidewalk paralleling the drive-thru lane.. Drinks and custard are always given at the window, and when busy they'll have you pull up in the drive-thru lane with an order number. Runners then walk out the bag with your food when its ready. The runners never step off the sidewalk, so there's no safety issues, but they deal with a lot of crummy weather.
During the pandemic, they've been pushing the call-ahead thing, and during really busy times they have additional runners that direct people into parking spots and take orders right at the parking space. They were experimenting with really long drive thru lanes with traffic cones snaking around the back lot, but must've realized they were limiting throughput that way.
Culver's is indeed very popular in Wisconsin and to a little lesser extent but still popular in the surrounding Great Lakes states. The times I've gone through the drive thru at one they have always given me a number and had me pull ahead to that extension along the sidewalk that you mentioned.
Last week I was at a Culver's and I was surprised when they had my order ready at the window. In 20 years of eating there that had never happened. The food tasted like I expected, so no complaints.
Quote from: TheHighwayMan394 on July 05, 2020, 10:04:10 PM
Last week I was at a Culver's and I was surprised when they had my order ready at the window. In 20 years of eating there that had never happened. The food tasted like I expected, so no complaints.
That is strange and when they take your order they say what can I make fresh for you today?
Quote from: TheHighwayMan394 on July 02, 2020, 01:24:40 PM
I don't know how CFA's policy is, but at McDonald's and BK I can say from under the hood experience that drive thru customers are the priority. At lunch and occasionally dinner at BK there would be one person dedicated to front counter orders and one person dedicated to drive thru, but during other times all other factors being equal that drive thru orders get first priority.
Carl's Jr./Hardees is especially bad at giving lower priority to customers at the counter than the ones in the drive-thrus. When the lobbies were open (many of the stores were drive-thru only earlier in the pandemic, even after the competition started letting people inside to order at the counter), I would go inside only if I needed to use the restroom, no matter how long the line in the drive-thru lane.
Quote from: Roadrunner75 on July 05, 2020, 12:20:35 AM
Quote from: Rothman on July 04, 2020, 11:00:27 PM
Quote from: hbelkins on July 04, 2020, 03:57:06 PM
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
My local McDonalds has a double lane drive thru. Every other fast food place in my town (A&W, Burger King, KFC/Taco Bell, Wendy's) has a single lane drive thru.
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
The Cook-Out in Morehead, Ky., is drive-through and walk-up only. No indoor seating.
And then there's Pal's Sudden Service, a regional chain in NE Tennessee and SW Virginia. Drive-through only.
Some Sonic locations are now including limited dine-in seating, believe it or not.
Huh. My first visit to a Sonic in Delaware more than a few years ago had indoor seating.
Sonic didn't work out well in my area. The two closest ones already closed, and one of them is being renovated into a Dunkin' Donuts (as if we needed another one). I can't recall any having indoor seating.
We also lost a Sonic in my area. The funny thing is that it drove the only Checkers in all of New England out of business. 2 years later, it closed itself.
Quote from: jeffandnicole on July 03, 2020, 10:49:20 PM
They do have a walk-up window though. Because mot everyone going to buy fast food drives a car. Kids on bikes, adults on bikes, pedestrians, etc. People that work nearby,, etc.. Alienating them would cut out a sufficient portion of sales.
Don't forget about horses. (https://www.bbc.com/news/uk-england-manchester-23403935)
This woman was denied service at the McDonald's drive through window. So she dismounted, led her horse inside the restaurant instead, whereupon the horse pooped on the floor.
Quote from: Flint1979 on July 05, 2020, 10:44:16 PM
Quote from: TheHighwayMan394 on July 05, 2020, 10:04:10 PM
Last week I was at a Culver's and I was surprised when they had my order ready at the window. In 20 years of eating there that had never happened. The food tasted like I expected, so no complaints.
That is strange and when they take your order they say what can I make fresh for you today?
Can't think of a single time I've ever heard them use that language to take my order at a Culver's. But I have heard them use the Chick-Fil-A language, "It'll be my pleasure to serve you at the window."
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
My local McDonalds has a double lane drive thru. Every other fast food place in my town (A&W, Burger King, KFC/Taco Bell, Wendy's) has a single lane drive thru.
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
There's a drive-thru only Chick-Fil-A in West Monroe LA, catty-corner to a normal location. They're both busy enough to justify a third one during peak times, IMO.
https://www.google.com/maps/@32.5111893,-92.1568905,18.13z
Quote from: webny99 on July 03, 2020, 11:49:42 PM
Quote from: CoreySamson on July 03, 2020, 11:13:07 AM
Whataburger and Sonics around here at peak hours have you pull into a second designated space alongside the pickup window and bring your food out to you. Not quite a double lane drive thru, but I guess it counts.
Dairy Queen does something similar that I've never seen at any other drive thru: if you pull up to the pick-up window, and your order is not ready by the time you've paid, they have you pull ahead to a designated point and bring your order out when it's ready. That way, they can continue to serve the people behind you, and the line keeps moving. Smart on their part, although a bit counter intuitive to do that and still call it "fast food"... I guess that's why their mantra is "fan food, not fast food"!
I see a lot of chains around here, not just Dairy Queen, doing that if there is enough space available. A local McDonalds had 2 or 3 designated spots, if I remember correctly.
Checkers is the original but you have to have power windows on your passenger side or have that seat occupied.
Quote from: RobbieL2415 on July 04, 2020, 09:57:46 AM
Quote from: ErmineNotyours on July 04, 2020, 12:11:14 AM
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
A McDonald's outside of Fort Lewis, Washington used to be drive-thru only, using limited space available. 2008 Street View. (https://goo.gl/maps/5JTo5tnbMfXzAr8q6) They've since expanded to a normal McDonald's.
There's also such a thing as a McDonald's Express which has walk-in service but no dining area. They are mainly attached to gas stations.
McDonald's Express was big for a while, in the late 1990s. Perhaps seeing how Subway is able to squeeze in to small locations, McDonald's tried the same thing, slipping into strip mall store fronts with no drive-thru. They had a limited menu: no Quarter Pounders. Only Big Macs and Hamburgers/Cheeseburgers. No shakes. This was the first McDonald's where you could draw your own soft drink. The Downtown Bremerton, Washington full-service McDonald's closed and an Express opened the next block over. When the Express concept died or got scaled drastically back, Downtown Bremerton no longer had a McDonald's, which is an interesting feat for a chain that claims to have very few locations close due to lack of business. They carried over customers drawing their own soft drinks to the main restaurants, but it seemed like another bad idea to come along after the Arch Deluxe.
Quote from: ErmineNotyours on July 08, 2020, 12:38:39 AM
Quote from: RobbieL2415 on July 04, 2020, 09:57:46 AM
Quote from: ErmineNotyours on July 04, 2020, 12:11:14 AM
Quote from: ftballfan on July 03, 2020, 09:50:39 AM
Somewhat off topic, but could we see fast food chains build drive-thru only locations?
A McDonald's outside of Fort Lewis, Washington used to be drive-thru only, using limited space available. 2008 Street View. (https://goo.gl/maps/5JTo5tnbMfXzAr8q6) They've since expanded to a normal McDonald's.
There's also such a thing as a McDonald's Express which has walk-in service but no dining area. They are mainly attached to gas stations.
McDonald's Express was big for a while, in the late 1990s. Perhaps seeing how Subway is able to squeeze in to small locations, McDonald's tried the same thing, slipping into strip mall store fronts with no drive-thru. They had a limited menu: no Quarter Pounders. Only Big Macs and Hamburgers/Cheeseburgers. No shakes. This was the first McDonald's where you could draw your own soft drink. The Downtown Bremerton, Washington full-service McDonald's closed and an Express opened the next block over. When the Express concept died or got scaled drastically back, Downtown Bremerton no longer had a McDonald's, which is an interesting feat for a chain that claims to have very few locations close due to lack of business. They carried over customers drawing their own soft drinks to the main restaurants, but it seemed like another bad idea to come along after the Arch Deluxe.
There's the problem right there. How did they expect to survive without Quarter Pounders and Shakes? There would go our business...
Quote from: roadman65 on July 07, 2020, 06:46:34 PM
Checkers is the original but you have to have power windows on your passenger side or have that seat occupied.
I'm curious how many cars there are these days, other than older cars still on the road, that don't have power windows.
Quote from: 1995hoo on July 09, 2020, 07:38:27 AM
Quote from: roadman65 on July 07, 2020, 06:46:34 PM
Checkers is the original but you have to have power windows on your passenger side or have that seat occupied.
I'm curious how many cars there are these days, other than older cars still on the road, that don't have power windows.
A lot of work vehicles/trucks do not. Every work truck/van I have driven in my Telecom career has hand-crank windows, to this day
Quote from: CoreySamson on July 07, 2020, 06:25:29 PM
Quote from: webny99 on July 03, 2020, 11:49:42 PM
Quote from: CoreySamson on July 03, 2020, 11:13:07 AM
Whataburger and Sonics around here at peak hours have you pull into a second designated space alongside the pickup window and bring your food out to you. Not quite a double lane drive thru, but I guess it counts.
Dairy Queen does something similar that I've never seen at any other drive thru: if you pull up to the pick-up window, and your order is not ready by the time you've paid, they have you pull ahead to a designated point and bring your order out when it's ready. That way, they can continue to serve the people behind you, and the line keeps moving. Smart on their part, although a bit counter intuitive to do that and still call it "fast food"... I guess that's why their mantra is "fan food, not fast food"!
I see a lot of chains around here, not just Dairy Queen, doing that if there is enough space available. A local McDonalds had 2 or 3 designated spots, if I remember correctly.
Yeah, McDonalds often has designated parking spots, but Dairy Queen is a bit different. It's not actual parking spots, its just a spot to pull up and wait about two car lengths past the normal pick up window.
Quote from: CoreySamson on July 07, 2020, 06:25:29 PM
Quote from: webny99 on July 03, 2020, 11:49:42 PM
Quote from: CoreySamson on July 03, 2020, 11:13:07 AM
Whataburger and Sonics around here at peak hours have you pull into a second designated space alongside the pickup window and bring your food out to you. Not quite a double lane drive thru, but I guess it counts.
Dairy Queen does something similar that I've never seen at any other drive thru: if you pull up to the pick-up window, and your order is not ready by the time you've paid, they have you pull ahead to a designated point and bring your order out when it's ready. That way, they can continue to serve the people behind you, and the line keeps moving. Smart on their part, although a bit counter intuitive to do that and still call it "fast food"... I guess that's why their mantra is "fan food, not fast food"!
I see a lot of chains around here, not just Dairy Queen, doing that if there is enough space available. A local McDonalds had 2 or 3 designated spots, if I remember correctly.
When I worked at Raising Cane's, we called that "pulling" the car. We in the kitchen would say "pull em!" if it was an order that we knew would take a while, especially if there was a smaller order right behind them.
Apparently a new/relocated Chick-fil-a in Memphis, identified as being probably the largest in Tennessee, has a dual-lane drive through:
(https://i.imgur.com/0jEZK1Z.jpg)
Not sure how that works (it's near my usual hotel in Memphis, but I probably won't be going back down there until my father's assisted living facility allows visitors again)...but OK.
It's located at the southwest corner of US64 and Germantown parkway, if anyone's curious. (As of this writing, Google Maps shows the location of the former location; it's just a building or two north, at the site of a former Walgreens.)
Quote from: MikeTheActuary on July 12, 2020, 09:51:15 PM
Apparently a new/relocated Chick-fil-a in Memphis, identified as being probably the largest in Tennessee, has a dual-lane drive through:
(https://i.imgur.com/0jEZK1Z.jpg)
Not sure how that works (it's near my usual hotel in Memphis, but I probably won't be going back down there until my father's assisted living facility allows visitors again)...but OK.
It's located at the southwest corner of US64 and Germantown parkway, if anyone's curious. (As of this writing, Google Maps shows the location of the former location; it's just a building or two north, at the site of a former Walgreens.)
Cue the Little Feat classic ;)
There's a few places around Seattle that have single-lane drive thrus but two speakers/boards so that two cars can place their orders. Prevents merge conflicts as well, so I imagine it's easier to track which order should go in which order.
Quote from: webny99 on July 02, 2020, 07:42:18 AM
Which fast food restaurants in your area have double lane (2 order point) drive thrus?
I've only ever seen this at McDonald's and Chick-Fil-A. The latter usually has pretty quick service, but with regards to McDonald's, I haven't noticed that the extra order point significantly reduces the wait times. Everyone still has to line up single file for the pick-up window, so it ends up backing up the line for the window longer than it would be otherwise.
Someone crashed into the second order point at my local McDonalds, and it definitely made it take significantly longer to get your orders.
The problem is some people don't know what they want or have larger orders with customized items while the vast majority of people can order in 30 seconds or less. You're holding up all those 30 second people for the person who takes 3 minutes to order with only a single lane, while the dual lane generally allows most of those people to bypass the slow orderer.
It also allows them to play a few other games to be able to serve more people. Occasionally on those orders, they'll have you wait a little longer to get your total and before they tell you to go to the next window to try to let another car in front of you, knowing its going to take longer to get your food ready, so they can keep vehicles moving and not have a chokepoint waiting for the longer order.
My McDonalds during peak times used to run (pre pandemic) a "guaranteed in 60 seconds" promotion during their peak hours (when they're fully staffed). If you ordered with no item customizations and within a maximum order size, they'd give you an 1 minute hourglass along with your receipt after you pay, and if it ran out by the time your food was ready at the second window, they'd give you a free item, such as a big mac to reinforce how fast the drive thru line moved. Typically if you did customize anything too complicated that it could cause a delay in the line, they'd sent you straight to a designated parking spot after paying.
Even in off peak where they sometimes have one person running both lanes, it probably takes a good 15 seconds for one person to pull forward and the next to line up with the speaker box to be ready to order. With the second lane, that person is ready, still getting the order 15 seconds/person faster to the kitchen, which given the queue size is at least a minute faster if they busy.
I don't know of a more appropriate thread.
Most of the McDonalds around me have double lanes. But there is one that is still single lane. It's attached to a Chevron.
The weird part about this one is that there are three windows (https://goo.gl/maps/3Xfk7ZndFN1Vyz3Y9): one about two car-lengths after the order box, another shortly after that on the corner, and a final window around the corner.
I used to live near this McDonalds, and frequented it sparingly (it was the furthest of all the fast food options so didn't go too often). I cannot recall seeing the first window (far left of image below) ever being used.
Are there any triple-window setups near you guys? For McDonalds, especially? I believe this is the only one in my area that has this setup (apart from this identical "McChevron (https://www.google.com/maps/@47.1566129,-122.4006672,46a,35y,325.57h,54.13t/data=!3m1!1e3)" just down the 512 freeway to the west -- edit: as well as every other one as well, whenever they were built). Weirdly, the first window was maintained when the restaurant was remodeled a few years ago.
(https://i.imgur.com/AFHJbSK.png)
Edit: the other identical location has better Street View imagery. Note that the second window is actually marked "1", and the first window is, apart from the logos, blank. Back in 2016 (https://goo.gl/maps/qGjVNztYGfFjKdmTA), the far window was marked as "3", and the now-blank window was marked as "1" (https://goo.gl/maps/6HWpsFfAbVfLsJRL6). The second window did not have a sign (probably fell off).
(https://i.imgur.com/ZK5VaTl.png)
To follow up my prior post:
It seems that, in the 1990s, McDonalds experimented with in-person drive-thru ordering. The Chevrons in my area were all built during this period, and thus had that feature. Apparently, for those built during that period not attached to Chevrons (none in my area that I know of), the first window instead became a payment window, the second a pick-up window, and the third an extra window for longer orders. Because of the borders of the drive-thrus in my examples, this wasn't possible, so the first window was apparently discontinued. Longer orders just pull a bit past the last window, as at most fast food restaurants.
Yes, I remember that the old McDonalds at 100 Ed Noble Parkway in Norman had that feature, which was marketed as "Face to Face" with the most 90s teal logo you can possibly imagine. The first window would just have a cashier in it that you would order from, although our McDonald's only had two windows, so you would pay immediately after ordering, then proceed to window 2.
I think the real reason for this was because the drive-thru speaker technology was not very good, so the poor audio quality from the copper-wire systems was often the cause of orders getting garbled in transit and resulting poor order accuracy. (I definitely remember these issues at other fast-food restaurants of the era.) Later on, wireless and VoIP technology drastically improved audio quality in these sorts of systems, so the speaker box made its return, making the later two-lane drive-thrus possible.
It's kind of amazing in hindsight that McDonald's once had three windows open and running, considering that many other fast-food restaurants around here usually close window 1 to save on labor costs. (At the Burger King I managed, it was rare that I would get to open window 1, even though I wanted to, because there was usually just not enough employees scheduled to do it. Of course, everyone was so used to proceeding directly to window 2 that they'd just blow past 1 in the rare event it was open.)
Quote from: jakeroot on August 01, 2020, 08:14:45 PM
To follow up my prior post:
It seems that, in the 1990s, McDonalds experimented with in-person drive-thru ordering. The Chevrons in my area were all built during this period, and thus had that feature. Apparently, for those built during that period not attached to Chevrons (none in my area that I know of), the first window instead became a payment window, the second a pick-up window, and the third an extra window for longer orders. Because of the borders of the drive-thrus in my examples, this wasn't possible, so the first window was apparently discontinued. Longer orders just pull a bit past the last window, as at most fast food restaurants.
This has got to explain why one near me has three windows and uses only two.
I think the first McDonalds' locations with two-lane drive thrus appeared sometime in the late 1990s; there is one that opened in 1999 close to my house that has a two-lane drive thru. I'm not sure if it had it originally or if it was retrofitted. It was remodeled in 2018, but the two-lane drive thru was there before the remodel.
Quote from: RobbieL2415 on August 01, 2020, 10:30:50 PM
Quote from: jakeroot on August 01, 2020, 08:14:45 PM
To follow up my prior post:
It seems that, in the 1990s, McDonalds experimented with in-person drive-thru ordering. The Chevrons in my area were all built during this period, and thus had that feature. Apparently, for those built during that period not attached to Chevrons (none in my area that I know of), the first window instead became a payment window, the second a pick-up window, and the third an extra window for longer orders. Because of the borders of the drive-thrus in my examples, this wasn't possible, so the first window was apparently discontinued. Longer orders just pull a bit past the last window, as at most fast food restaurants.
This has got to explain why one near me has three windows and uses only two.
It was basically a short lived experiment. I saw one or two myself. To make it work, you would need all 3 windows staffed nearly all the time. Obviously labor costs for this type setup were way too expensive...and when they didn't want to operate 3 windows, they didn't have a speaker box, so the 1st window was order and pay, which slowed things down even in slower times.
I never realized it until now but Indianapolis has at least two McDonalds that are that same exact style, only they were never associated with Chevrons as that gas station has never been around the city, as far as I know. Both McDonalds are conjoined with BP gas stations, but the design is identical.
Quote from: jakeroot on August 01, 2020, 07:56:34 PM
Are there any triple-window setups near you guys? For McDonalds, especially? I believe this is the only one in my area that has this setup (apart from this identical "McChevron (https://www.google.com/maps/@47.1566129,-122.4006672,46a,35y,325.57h,54.13t/data=!3m1!1e3)" just down the 512 freeway to the west -- edit: as well as every other one as well, whenever they were built). Weirdly, the first window was maintained when the restaurant was remodeled a few years ago.
McDonalds has actively been adding a third window as the restaurants get renovated around here. The third window is usually located in the lobby area and only used when they tell you to pull forward, so the employees don't need to go outside for the first car that they tell to pull forward.
The McDonalds in Manistee, MI (built in the early/mid 1990s and not attached to a gas station) used to have three windows. I think there are only two now.
Quote from: jakeroot on August 01, 2020, 08:14:45 PM
the first window instead became a payment window, the second a pick-up window, and the third an extra window for longer orders.
I like this idea. Saves the employees from having to run outside in the cold and the rain.
The Whataburger in Norman has a third window, apparently for this purpose, but I've never seen them actually use it.
Quote from: jakeroot on August 01, 2020, 08:14:45 PM
To follow up my prior post:
It seems that, in the 1990s, McDonalds experimented with in-person drive-thru ordering. The Chevrons in my area were all built during this period, and thus had that feature. Apparently, for those built during that period not attached to Chevrons (none in my area that I know of), the first window instead became a payment window, the second a pick-up window, and the third an extra window for longer orders. Because of the borders of the drive-thrus in my examples, this wasn't possible, so the first window was apparently discontinued. Longer orders just pull a bit past the last window, as at most fast food restaurants.
Interesting. There's a McD's near me that's attached to a Chevron, but I haven't used its drive-thru (there's a standalone McD's that's closer) so I don't know if it has this setup.
To everyone: thank you for all the replies! Glad to see I'm not the only one who finds those three-window setups interesting :-D.
Quote from: kphoger on August 04, 2020, 11:01:32 AM
Quote from: jakeroot on August 01, 2020, 08:14:45 PM
the first window instead became a payment window, the second a pick-up window, and the third an extra window for longer orders.
I like this idea. Saves the employees from having to run outside in the cold and the rain.
Totally. Like I said, I've heard those early 90s McDonalds that had a third window without a buffer/vegetation around the drive-thru were repurposed, but those in my area were not able to do so because there was no way for drivers to leave the drive-thru directly from the second window without driving past the third window. Kind of unfortunate, and led to the situation today where that first window is either covered up, or removed...
Quote from: tdindy88 on August 02, 2020, 01:35:53 AM
I never realized it until now but Indianapolis has at least two McDonalds that are that same exact style, only they were never associated with Chevrons as that gas station has never been around the city, as far as I know. Both McDonalds are conjoined with BP gas stations, but the design is identical.
I found at least one of them (there doesn't appear to be a catchy name in Indy like "McChevron" for the bp/McDonalds locations), and
they appear to have actually filled in that first window (https://goo.gl/maps/N6hqjT1oW8urdMek8). You can sort of see the outline where the window used to be. Clearly they've since painted as, besides the outline of the old window, the colors of the stone are exactly the same (unlikely if the extra stone was added later).
Quote from: Eth on August 04, 2020, 09:16:43 PM
Quote from: jakeroot on August 01, 2020, 08:14:45 PM
To follow up my prior post:
It seems that, in the 1990s, McDonalds experimented with in-person drive-thru ordering. The Chevrons in my area were all built during this period, and thus had that feature. Apparently, for those built during that period not attached to Chevrons (none in my area that I know of), the first window instead became a payment window, the second a pick-up window, and the third an extra window for longer orders. Because of the borders of the drive-thrus in my examples, this wasn't possible, so the first window was apparently discontinued. Longer orders just pull a bit past the last window, as at most fast food restaurants.
Interesting. There's a McD's near me that's attached to a Chevron, but I haven't used its drive-thru (there's a standalone McD's that's closer) so I don't know if it has this setup.
You'll have to compare it to the other designs mentioned in this thread. It seems like most of them were attached to gas stations built in the early 1990s. Any standalone non-gas station three-window setups have likely been eliminated as part of remodels by now. Cosmetic-only remodels might still show evidence (like an oddly-blank wall, or a part of the building that's very close to the drive-thru for no reason).
Quote from: jakeroot on August 04, 2020, 11:01:28 PM
I've heard those early 90s McDonalds that had a third window without a buffer/vegetation around the drive-thru were repurposed, but those in my area were not able to do so because there was no way for drivers to leave the drive-thru directly from the second window without driving past the third window. Kind of unfortunate, and led to the situation today where that first window is either covered up, or removed...
I don't see the problem. At my local Chick-fil-A, the crew often has me pull forward past the window if my order isn't ready, even though there's no way for the driver behind me to go around. That way, at least they can begin serving the person behind me, even if he then has to still wait for me. Not only does doing it that way potentially free up an employee (both of us having already been served by the time I leave, rather than just me), but there's also a halfway decent chance that my order
will have been delivered to me by the time the driver behind me is actually ready to drive away.
Quote from: UCFKnights on August 01, 2020, 06:54:18 PM
Someone crashed into the second order point at my local McDonalds, and it definitely made it take significantly longer to get your orders.
The problem is some people don't know what they want or have larger orders with customized items while the vast majority of people can order in 30 seconds or less. You're holding up all those 30 second people for the person who takes 3 minutes to order with only a single lane, while the dual lane generally allows most of those people to bypass the slow orderer.
It also allows them to play a few other games to be able to serve more people. Occasionally on those orders, they'll have you wait a little longer to get your total and before they tell you to go to the next window to try to let another car in front of you, knowing its going to take longer to get your food ready, so they can keep vehicles moving and not have a chokepoint waiting for the longer order.
My McDonalds during peak times used to run (pre pandemic) a "guaranteed in 60 seconds" promotion during their peak hours (when they're fully staffed). If you ordered with no item customizations and within a maximum order size, they'd give you an 1 minute hourglass along with your receipt after you pay, and if it ran out by the time your food was ready at the second window, they'd give you a free item, such as a big mac to reinforce how fast the drive thru line moved. Typically if you did customize anything too complicated that it could cause a delay in the line, they'd sent you straight to a designated parking spot after paying.
Even in off peak where they sometimes have one person running both lanes, it probably takes a good 15 seconds for one person to pull forward and the next to line up with the speaker box to be ready to order. With the second lane, that person is ready, still getting the order 15 seconds/person faster to the kitchen, which given the queue size is at least a minute faster if they busy.
i worked at a mcd's that had the 2-lane ordering.. what (i felt) bogged things down.. was the 1st window guy, collected money for both lanes, and took orders on the inside lane.
the 2nd window guy, took orders for the outside lane, and handed out food for both lanes..
many times, the 2nd window guy was so busy either handing out food, or taking an order, that the line bogged out. my solution, was that i wore two headsets at the back window, and ran both lanes. it takes a little practice (ok, mcd's isn't rocket science) but if one is good, and can keep stuff straight, he can take two orders at once, and sort everyone out at the window. i could do this, and i had a lightning fast kid running the front window, and we were mc-slingin' people through.
That was always the problem with having the first window open at Burger King–if there's a holdup at the second window, the line will back up past the first window, so the first-window guy is just kind of standing around not doing anything.
Quote from: Scott5114 on August 12, 2020, 01:37:50 PM
That was always the problem with having the first window open at Burger King–if there's a holdup at the second window, the line will back up past the first window, so the first-window guy is just kind of standing around not doing anything.
That's an ok problem to have. The overall flow is much faster though.