From CBS News:
AT&T, other cell service providers having outages, customers reportQuoteCustomers of numerous U.S. cell service providers were reporting outages early Thursday morning, according to the website Downdetector.com, which tracks such reports. AT&T had by far the most, with tens of thousands of customers telling Downdetector they had no service.
Customers of T Mobile, Verizon, UScellular and Consumer Cellular were also reporting issues, though far, far fewer.
The reports of AT&T outages appear to have started at around 4 a.m. EST, Downdetector said, seemed to be waning some two hours later, then picked up again and were topping 60,000 at 7:30 a.m. EST.
FULL ARTICLE HERE (https://www.cbsnews.com/news/numerous-us-cellphone-providers-experiencing-outages-downdector/)
I wonder how cranky someone is at the FCC this morning.
This is impacting 911 services all over Virginia this morning, although it looks like it's been resolved for the most part here.
It is time to start the Russian cyberattack rumors.
Boost seems to be working for me.
Heh. My cousin is a Verizon salesman and he just posted, "Having troubles with AT&T? Come to Verizon..."
I spoke too soon about things getting better because it looks like the outages for other services are getting worse.
I'll keep my eyes open, then.
For what it's worth since they aren't media sources I saw this through, apparently it has something to do with Cisco, the giant non-redundant backbone of all of these carriers. Given it started at 3:30 AM, it kind of screams "failed update" more than anything.
Quote from: SectorZ on February 22, 2024, 09:49:54 AM
For what it's worth since they aren't media sources I saw this through, apparently it has something to do with Cisco, the giant non-redundant backbone of all of these carriers. Given it started at 3:30 AM, it kind of screams "failed update" more than anything.
See, this is why redundancy is good, actually.
My AT&T came back up about 15 minutes ago. Hopefully that is the end of it.
If it actually was a cyber attack, would they tell us?
Meanwhile the TELCEL network south of Guadalajara (where I'm at currently) has hung in there this entire past week. Quite the reversal of reliability, lots of my wife's family were complaining about AT&T outages last night.
Quote from: Road Hog on February 22, 2024, 12:29:07 PM
If it actually was a cyber attack, would they tell us?
Yes with a "but", no with an "if".
Most likely, if someone forgot to do something important, or there was just "bad code", or the server room just caught fire, or some high-ranking doofus had a dumb password, the media would probably find a way to frighten people and use it as a reason to run LifeLock
TM advertisements.
https://www.reuters.com/technology/cellular-outage-us-hits-att-t-mobile-verizon-users-downdetector-shows-2024-02-22/
AT&T restore service on their systems according to Reuters.
Quote from: formulanone on February 22, 2024, 12:53:19 PM
Quote from: Road Hog on February 22, 2024, 12:29:07 PM
If it actually was a cyber attack, would they tell us?
Yes with a "but", no with an "if".
Most likely, if someone forgot to do something important, or there was just "bad code", or the server room just caught fire, or some high-ranking doofus had a dumb password, the media would probably find a way to frighten people and use it as a reason to run LifeLockTM advertisements.
I have no idea how Lifelock got any traction after their genius CEO gave out his SSN to show he couldn't have his identity stolen with the service, only to have it stolen frequently. Norton buying them was a match made in hell, a bad AV company buying a whatever the hell Lifelock thinks it is.
Yeah I had issues today and couldn't get on my carrier's app either to find out what.
Quote from: Road Hog on February 22, 2024, 12:29:07 PM
My AT&T came back up about 15 minutes ago. Hopefully that is the end of it.
If it actually was a cyber attack, would they tell us?
Not while it was ongoing, but at some point after it was solved they would.
Sounds more like a technical problem though.
Don't speculate yet. Panic does nothing but create unwanted anxiety. Look at once when a manhole cover blew off in NYC several years ago. People panicked another terrorist attack was happening until reports developed that it was a steam pipe explosion of some sort.
However, I'm sure those rumors are spreading off this forum, but human nature, unfortunately, is to panic in many individuals.
I have AT&T but was unaffected.
At least for me, it would have helped if they had actually communicated. The media should not be finding this out from Downdetector. Because of that, it looked like all three were down for a while. One can easily be a technical error. Three would clearly be a cyberattack. Turns out the reports regarding Verizon and T-Mobile were because of people either roaming or trying to call someone on AT&T (or an AT&T reseller like Cricket). But because AT&T wasn't communicating, we didn't know that when I shut down my computer and unplugged my router before leaving for work because I didn't want my home network exposed if a nation-state was running a coordinated cyberattack against the country (don't want to become part of some botnet or something).
The problem in a nutshell:
https://xkcd.com/908/
I had this problem because I use AT&T, and I also had big thunderstorms in West Lafayette. I originally thought the thunderstorms caused AT&T problems in West Laf and in the region until I saw it was a national thing.
What's concerning is that IIRC customers were told to use a landline if they needed to call (or something like that); I would guess that that many people don't have landlines anymore, so we're out of luck. Also, in Massachusetts, so many people called 911 ti verify that t their phones worked that the State Police had to tell people to stop calling 911 for that purpose.
Quote from: Ted$8roadFan on February 23, 2024, 05:21:50 AMWhat's concerning is that IIRC customers were told to use a landline if they needed to call (or something like that); I would guess that that many people don't have landlines anymore, so we're out of luck.
From what I heard, this affected cellular networks. WiFi calling was unaffected
Quote from: Ted$8roadFan on February 23, 2024, 05:21:50 AM
Also, in Massachusetts, so many people called 911 ti verify that t their phones worked that the State Police had to tell people to stop calling 911 for that purpose.
Looks like phone service isn't the weakest link here.
Quote from: vdeane on February 22, 2024, 09:22:54 PM
At least for me, it would have helped if they had actually communicated. The media should not be finding this out from Downdetector. Because of that, it looked like all three were down for a while. One can easily be a technical error. Three would clearly be a cyberattack. Turns out the reports regarding Verizon and T-Mobile were because of people either roaming or trying to call someone on AT&T (or an AT&T reseller like Cricket). But because AT&T wasn't communicating, we didn't know that when I shut down my computer and unplugged my router before leaving for work because I didn't want my home network exposed if a nation-state was running a coordinated cyberattack against the country (don't want to become part of some botnet or something).
I knew the media didn't know what they were talking about when they started discussing MVNO providers being down as well like they all had their own towers. That was kind of my clue that we needed something better than the over-caffeinated morning people to get us the correct technical details. I never even considered the data from Down Detector making it look like an outage for the others because of what you pointed out.
Seems like every time we get a technical issue, we blame the Chinese and/or Russians for it...
Quote from: Henry on February 23, 2024, 09:58:37 PM
Seems like every time we get a technical issue, we blame the Chinese and/or Russians for it...
Blame it on a dog!
I wonder how long public calls for more 'redundancy' in the system will be going . . .
:rolleyes:
Mike
I received an email from AT&T overnight. We'll see how much of a credit they give. (Link removed because I'm not going to advertise for them.)
QuoteHello,
We apologize for Thursday's network outage, which may have impacted your ability to connect with family, friends, and others.
As a valued customer, your connection matters, and we're committed to doing better. To help make it right, you'll automatically receive an account credit.
We're also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure you stay connected.
For more information, please visit //snipped//
AT&T
Quote from: GaryV on February 25, 2024, 08:52:59 AM
I received an email from AT&T overnight. We'll see how much of a credit they give. (Link removed because I'm not going to advertise for them.)
QuoteHello,
We apologize for Thursday's network outage, which may have impacted your ability to connect with family, friends, and others.
As a valued customer, your connection matters, and we're committed to doing better. To help make it right, you'll automatically receive an account credit.
We're also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure you stay connected.
For more information, please visit //snipped//
AT&T
Did they mention the credit amount? Half of a day of service or a bit more?
Quote from: kalvado on February 25, 2024, 09:44:59 AM
Quote from: GaryV on February 25, 2024, 08:52:59 AM
I received an email from AT&T overnight. We'll see how much of a credit they give. (Link removed because I'm not going to advertise for them.)
QuoteHello,
We apologize for Thursday's network outage, which may have impacted your ability to connect with family, friends, and others.
As a valued customer, your connection matters, and we're committed to doing better. To help make it right, you'll automatically receive an account credit.
We're also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure you stay connected.
For more information, please visit //snipped//
AT&T
Did they mention the credit amount? Half of a day of service or a bit more?
Nope. My bet: A coupon for some sort of stupid wireless accessory.
Quote from: kalvado on February 25, 2024, 09:44:59 AM
Quote from: GaryV on February 25, 2024, 08:52:59 AM
I received an email from AT&T overnight. We'll see how much of a credit they give. (Link removed because I'm not going to advertise for them.)
QuoteHello,
We apologize for Thursday's network outage, which may have impacted your ability to connect with family, friends, and others.
As a valued customer, your connection matters, and we're committed to doing better. To help make it right, you'll automatically receive an account credit.
We're also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure you stay connected.
For more information, please visit //snipped//
AT&T
Did they mention the credit amount? Half of a day of service or a bit more?
Per this news article, it's a $5 credit. https://www.kwtx.com/2024/02/25/att-announces-5-credit-after-widespread-outage/
And before people go hypercrazy, unless you're paying more than $150 per month, $5 is more than what you're paying for 1 day of service.
Quote from: jeffandnicole on February 25, 2024, 10:14:50 AM
Quote from: kalvado on February 25, 2024, 09:44:59 AM
Quote from: GaryV on February 25, 2024, 08:52:59 AM
I received an email from AT&T overnight. We'll see how much of a credit they give. (Link removed because I'm not going to advertise for them.)
QuoteHello,
We apologize for Thursday's network outage, which may have impacted your ability to connect with family, friends, and others.
As a valued customer, your connection matters, and we're committed to doing better. To help make it right, you'll automatically receive an account credit.
We're also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure you stay connected.
For more information, please visit //snipped//
AT&T
Did they mention the credit amount? Half of a day of service or a bit more?
Per this news article, it's a $5 credit. https://www.kwtx.com/2024/02/25/att-announces-5-credit-after-widespread-outage/
And before people go hypercrazy, unless you're paying more than $150 per month, $5 is more than what you're paying for 1 day of service.
Local internet provider tries to be helpfull, but for specifically anal customers they scale service credit by the hour. So 10-20 cents credit for 1-2 hour midday interruption.
Quote from: SectorZ on February 23, 2024, 01:01:35 PMI knew the media didn't know what they were talking about when they started discussing MVNO providers being down as well like they all had their own towers.
In English... Mobile virtual network operators (MVNOs) in the United States lease wireless telephone and data service from the three major cellular carriers in the country, AT&T Mobility, T-Mobile US, and Verizon. Allvoi Wireless, Beast Mobile, Cricket Wireless, easyGO Wireless, FreedomPop, Straight Talk, Tracfone, Boost Mobile, and Pulse Cellular are all MVNOs that partially or completely use AT&T's cellular network.
Quote from: Henry on February 23, 2024, 09:58:37 PM
Seems like every time we get a technical issue, we blame the Chinese and/or Russians for it...
Yes and it's always politically loaded too.
Quote from: bing101 on February 25, 2024, 10:51:42 AM
Quote from: Henry on February 23, 2024, 09:58:37 PM
Seems like every time we get a technical issue, we blame the Chinese and/or Russians for it...
Yes and it's always politically loaded too.
To be fair, early reports made it seem like all cell networks were down simultaneously for most of the country, and it hard to see that coming from anything less than a cyberattack (the fact that it came a day after a controversial UN vote didn't help). We now know that those reports were in error, probably caused by the fact that AT&T wasn't communicating and the media was just regurgitating Downdetector (which had erroneous reports for Verizon and T-Mobile caused by roaming or trying to call a number that's with AT&T or an AT&T-reselling MVNO).
Quote from: vdeane on February 25, 2024, 02:55:12 PM
Quote from: bing101 on February 25, 2024, 10:51:42 AM
Quote from: Henry on February 23, 2024, 09:58:37 PM
Seems like every time we get a technical issue, we blame the Chinese and/or Russians for it...
Yes and it's always politically loaded too.
To be fair, early reports made it seem like all cell networks were down simultaneously for most of the country, and it hard to see that coming from anything less than a cyberattack (the fact that it came a day after a controversial UN vote didn't help). We now know that those reports were in error, probably caused by the fact that AT&T wasn't communicating and the media was just regurgitating Downdetector (which had erroneous reports for Verizon and T-Mobile caused by roaming or trying to call a number that's with AT&T or an AT&T-reselling MVNO).
Meh. Perhaps the jump to "cyberattack" is merely the assumption of a public that has seen too many Mission: Impossible movies.
Quote from: Rothman on February 25, 2024, 03:41:57 PM
Quote from: vdeane on February 25, 2024, 02:55:12 PM
Quote from: bing101 on February 25, 2024, 10:51:42 AM
Quote from: Henry on February 23, 2024, 09:58:37 PM
Seems like every time we get a technical issue, we blame the Chinese and/or Russians for it...
Yes and it's always politically loaded too.
To be fair, early reports made it seem like all cell networks were down simultaneously for most of the country, and it hard to see that coming from anything less than a cyberattack (the fact that it came a day after a controversial UN vote didn't help). We now know that those reports were in error, probably caused by the fact that AT&T wasn't communicating and the media was just regurgitating Downdetector (which had erroneous reports for Verizon and T-Mobile caused by roaming or trying to call a number that's with AT&T or an AT&T-reselling MVNO).
Meh. Perhaps the jump to "cyberattack" is merely the assumption of a public that has seen too many Mission: Impossible movies.
The other thing to remember is that "cyber attack" is often a synonym to "admin watching bad porn"
Quote from: vdeane on February 25, 2024, 02:55:12 PM
Quote from: bing101 on February 25, 2024, 10:51:42 AM
Quote from: Henry on February 23, 2024, 09:58:37 PM
Seems like every time we get a technical issue, we blame the Chinese and/or Russians for it...
Yes and it's always politically loaded too.
To be fair, early reports made it seem like all cell networks were down simultaneously for most of the country, and it hard to see that coming from anything less than a cyberattack (the fact that it came a day after a controversial UN vote didn't help). We now know that those reports were in error, probably caused by the fact that AT&T wasn't communicating and the media was just regurgitating Downdetector (which had erroneous reports for Verizon and T-Mobile caused by roaming or trying to call a number that's with AT&T or an AT&T-reselling MVNO).
And when did similar accusations occur? The KC Superbowl parade shooting, and then not too long before that, when the car crashed into the queue area of the US/Canada border crossing.
The news media can freely lob sky-is-falling assumptions because they hide behind the 2nd amendment. But this stuff needs to be looked at, possibly by the FCC or Congress. The media can't keep yelling out terrorist/cyber/mass attacks, only for it to be much more mundane in nature.
https://apnews.com/article/cellular-att-outage-compensation-five-dollars-5fca100330ed57960ac43dc4e3240a21
AT&T will give $5 to customers hit by cellphone network outage.
Quote from: bing101 on February 25, 2024, 07:26:53 PM
https://apnews.com/article/cellular-att-outage-compensation-five-dollars-5fca100330ed57960ac43dc4e3240a21
AT&T will give $5 to customers hit by cellphone network outage.
I wonder if mvno would get anything from the mothership. and if they do, would they pass anything to customers
Quote from: jeffandnicole on February 25, 2024, 05:21:27 PM
The news media can freely lob sky-is-falling assumptions because they hide behind the 2nd amendment.
They, uh...are giving the journalists guns now?
Quote from: Scott5114 on February 25, 2024, 10:21:23 PM
Quote from: jeffandnicole on February 25, 2024, 05:21:27 PM
The news media can freely lob sky-is-falling assumptions because they hide behind the 2nd amendment.
They, uh...are giving the journalists guns now?
It may not be a bad idea, the way some people act when there's a reporter doing a live shot.
That said, ok, I'll dial that back to the 1st amendment.
Quote from: bing101 on February 25, 2024, 07:26:53 PM
https://apnews.com/article/cellular-att-outage-compensation-five-dollars-5fca100330ed57960ac43dc4e3240a21
AT&T will give $5 to customers hit by cellphone network outage.
Wow. Help me to find a container for my joy.
Quote from: kkt on February 26, 2024, 02:59:38 PM
Quote from: bing101 on February 25, 2024, 07:26:53 PM
https://apnews.com/article/cellular-att-outage-compensation-five-dollars-5fca100330ed57960ac43dc4e3240a21
AT&T will give $5 to customers hit by cellphone network outage.
Wow. Help me to find a container for my joy.
I had referenced this amount in another post above. I also made mention that for most customers, that $5 is actually more than what the daily rate would be for service.
Quote from: jeffandnicole on February 26, 2024, 03:06:32 PM
Quote from: kkt on February 26, 2024, 02:59:38 PM
Quote from: bing101 on February 25, 2024, 07:26:53 PM
https://apnews.com/article/cellular-att-outage-compensation-five-dollars-5fca100330ed57960ac43dc4e3240a21
AT&T will give $5 to customers hit by cellphone network outage.
Wow. Help me to find a container for my joy.
I had referenced this amount in another post above. I also made mention that for most customers, that $5 is actually more than what the daily rate would be for service.
Sounding like you work for AT&T
I have DirecTV. In the early morning hours yesterday, we had a big booming storm with thunder so loud it shook my house a couple of times. Afterwards, we got the dreaded "771 Satellite Signal Loss" error message. It had not resolved itself by the time I went in to work yesterday during the late morning. I later found out that there was a systemwide satellite signal outage. It made me wonder, since AT&T owns DirecTV, if perhaps something similar that caused AT&T's outage last Thursday hadn't also caused DirecTV's outage yesterday.
Quote from: hbelkins on February 28, 2024, 03:00:47 PM
I have DirecTV. In the early morning hours yesterday, we had a big booming storm with thunder so loud it shook my house a couple of times. Afterwards, we got the dreaded "771 Satellite Signal Loss" error message. It had not resolved itself by the time I went in to work yesterday during the late morning. I later found out that there was a systemwide satellite signal outage. It made me wonder, since AT&T owns DirecTV, if perhaps something similar that caused AT&T's outage last Thursday hadn't also caused DirecTV's outage yesterday.
AT&T sold off DirecTV in August 2021.
From ABC News:
FirstNet outage concern for some law enforcement leaders
FirstNet is run by AT&T and was affected by last week's outage.QuoteWhen FirstNet, the emergency communications network, went out of service last Thursday morning, some law enforcement officials who spoke with ABC News said they feared it would be impossible to communicate with first responders in a crisis.
Born out of 9/11, the First Responder Network Authority was signed into law by President Barack Obama in 2012 and offers a single "interoperable network" for public safety.
The system is run off the AT&T network, which went down Thursday because of a software update gone wrong, the company said.
FULL ARTICLE HERE (https://abcnews.go.com/Politics/fistnet-outage-concern-law-enforcement-leaders/story?id=107599252)