Minor things that bother you

[HighwayStar]

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I expect it out of both. I don't know when this country decided that half ass service from anyone in a store was acceptable, but when I worked retail it was not that way.

I don't know, maybe it was that thing about being paid and treated fairly by the company that went by the wayside.

I was paid minimum wage, could not have been making less, but that did not change my work ethic. And funny enough after I came back to that job from living elsewhere for a bit I was no longer making minimum wage...

[kphoger]

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I expect it out of both. I don't know when this country decided that half ass service from anyone in a store was acceptable, but when I worked retail it was not that way.

I expect it out of both, but not to the same degree.  I fully understand that an entry-level cashier position doesn't demand or require the same dedication or professionalism that a management position does.  With more authority comes more responsibility.

When I'm treated poorly by a waiter, for example, I'm quite willing to forgive if the manager apologizes and makes it right–especially because there's a really good chance the two of them will have a conversation later.  But, if the manager doesn't seem to care either, then that's when a bad review goes up on Google.

[HighwayStar]

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I expect it out of both. I don't know when this country decided that half ass service from anyone in a store was acceptable, but when I worked retail it was not that way.

I expect it out of both, but not to the same degree.  I fully understand that an entry-level cashier position doesn't demand or require the same dedication or professionalism that a management position does.  With more authority comes more responsibility.

When I'm treated poorly by a waiter, for example, I'm quite willing to forgive if the manager apologizes and makes it right–especially because there's a really good chance the two of them will have a conversation later.  But, if the manager doesn't seem to care either, then that's when a bad review goes up on Google.

I would say that comes closest to my policy.

[kkt]

So the graduations hang on the wall

This lyric grates on me like nails on a chalkboard.  The graduation is the ceremony.  What hangs on the wall is the diploma.

[HighwayStar]

So the graduations hang on the wall

This lyric grates on me like nails on a chalkboard.  The graduation is the ceremony.  What hangs on the wall is the diploma.

Well Billy did not graduate so cut him some slack

[TheHighwayMan3561]

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I expect it out of both. I don't know when this country decided that half ass service from anyone in a store was acceptable, but when I worked retail it was not that way.

I don't know, maybe it was that thing about being paid and treated fairly by the company that went by the wayside.

I was paid minimum wage, could not have been making less, but that did not change my work ethic. And funny enough after I came back to that job from living elsewhere for a bit I was no longer making minimum wage...

Minimum wage went a lot further years ago. Why would I want to work hard for someone who treats me like shit?

[HighwayStar]

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I expect it out of both. I don't know when this country decided that half ass service from anyone in a store was acceptable, but when I worked retail it was not that way.

I don't know, maybe it was that thing about being paid and treated fairly by the company that went by the wayside.

I was paid minimum wage, could not have been making less, but that did not change my work ethic. And funny enough after I came back to that job from living elsewhere for a bit I was no longer making minimum wage...

Minimum wage went a lot further years ago. Why would I want to work hard for someone who treats me like shit?

This was not long enough ago for minimum wage to go that much farther. Also most service jobs today are not paying minimum wage due to inflation and market conditions making the minimum wage irrelevant. So people in the job I was working are likely making well over minimum wage at this point.

[abefroman329]

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I expect it out of both. I don't know when this country decided that half ass service from anyone in a store was acceptable, but when I worked retail it was not that way.

When did you work retail?

[kkt]

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I expect it out of both. I don't know when this country decided that half ass service from anyone in a store was acceptable, but when I worked retail it was not that way.

I don't know, maybe it was that thing about being paid and treated fairly by the company that went by the wayside.

I was paid minimum wage, could not have been making less, but that did not change my work ethic. And funny enough after I came back to that job from living elsewhere for a bit I was no longer making minimum wage...

Minimum wage went a lot further years ago. Why would I want to work hard for someone who treats me like shit?

The flip side also applies:  why would someone hire you for a better job if you're slacking at the one you have?

[kphoger]

So the graduations hang on the wall

This lyric grates on me like nails on a chalkboard.  The graduation is the ceremony.  What hangs on the wall is the diploma.

https://en.wikipedia.org/wiki/Metonymy

[zachary_amaryllis]

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I expect it out of both. I don't know when this country decided that half ass service from anyone in a store was acceptable, but when I worked retail it was not that way.

I don't know, maybe it was that thing about being paid and treated fairly by the company that went by the wayside.

I was paid minimum wage, could not have been making less, but that did not change my work ethic. And funny enough after I came back to that job from living elsewhere for a bit I was no longer making minimum wage...

Minimum wage went a lot further years ago. Why would I want to work hard for someone who treats me like shit?

for me, it's because decisions i've made in the past make me essentially unemployable for any sort of 'shower-before-work' job. so i take what i can get and i'm damned grateful for the opportunity.

society wants us to go away. i've already gone away. apparently not long enough.

[JayhawkCO]

The high school dropout behind the counter said my total with tax was over $1.50 more than what I had expected.  I got a receipt (my company p-card was buying) and I saw that I was charged $1.00+ more than the posted price.  I questioned the charge, and he couldnt give me any reasonable answer.  The manager on duty also gave me the shoulder shrug and insisted that was the price.

Why do you think that person was a high school dropout? Why do you feel the need to describe that person as such even if they are?

[Max Rockatansky]

The high school dropout behind the counter said my total with tax was over $1.50 more than what I had expected.  I got a receipt (my company p-card was buying) and I saw that I was charged $1.00+ more than the posted price.  I questioned the charge, and he couldnt give me any reasonable answer.  The manager on duty also gave me the shoulder shrug and insisted that was the price.

Why do you think that person was a high school dropout? Why do you feel the need to describe that person as such even if they are?

I get a look at all the new hire packets we have for our stores as part of my position duties.  I can't recall the last time I saw an employee much less a cashier we've hired that didn't at least have a GED. 

[JayhawkCO]

The high school dropout behind the counter said my total with tax was over $1.50 more than what I had expected.  I got a receipt (my company p-card was buying) and I saw that I was charged $1.00+ more than the posted price.  I questioned the charge, and he couldnt give me any reasonable answer.  The manager on duty also gave me the shoulder shrug and insisted that was the price.

Why do you think that person was a high school dropout? Why do you feel the need to describe that person as such even if they are?

I get a look at all the new hire packets we have for our stores as part of my position duties.  I can't recall the last time I saw an employee much less a cashier we've hired that didn't at least have a GED.

I mean, I get a person with a JD isn't probably working at Little Caesar's, but to include an assumption about the educational status of the person trying to serve you (and who, as far as I can tell from the account, wasn't mean or rude in any way), seems a bit... snobbish.

[Max Rockatansky]

The high school dropout behind the counter said my total with tax was over $1.50 more than what I had expected.  I got a receipt (my company p-card was buying) and I saw that I was charged $1.00+ more than the posted price.  I questioned the charge, and he couldnt give me any reasonable answer.  The manager on duty also gave me the shoulder shrug and insisted that was the price.

Why do you think that person was a high school dropout? Why do you feel the need to describe that person as such even if they are?

I get a look at all the new hire packets we have for our stores as part of my position duties.  I can't recall the last time I saw an employee much less a cashier we've hired that didn't at least have a GED.

I mean, I get a person with a JD isn't probably working at Little Caesar's, but to include an assumption about the educational status of the person trying to serve you (and who, as far as I can tell from the account, wasn't mean or rude in any way), seems a bit... snobbish.

As the years wear on I'm finding generalizations like that are often what people actually believe.

[Scott5114]

The thing that gets me is how so many people think the fast food clerk or manager or whatever is intentionally, personally trying to rip them off. Fuck no, service employees don't give enough of a shit to rip someone off. It's very rare that the guy running the register is going to actually get an extra $1.50 if they overcharge you $1.50–that money is just going to end up in some corporate bank account in Delaware, so why would they bother? (This is why "I'm never coming here again!" isn't a threat anyone takes seriously either–everyone you're yelling it to gets paid hourly, so you not going there anymore doesn't really affect their paycheck much unless you were a great tipper, and chances are, if you're making threats like that, you're not.)

If you can make the service employees like you, they'll actually sometimes go out of the way to ring things up in some roundabout fashion that gives you a discount. A plain Whopper Jr. was identical to a plain hamburger (only difference was the toppings), but a Whopper Jr. was $1 and a hamburger was 89¢. If someone ordered a plain Whopper Jr., and they treated me like a human, I'd ring it up as a hamburger and tell them that so they'd know for next time. If the customer was being a dick, I'd just hit the Whopper Jr. button and say nothing.

You realize those aren't robots they keep behind the counter, right?

I think we all realize that.  But "The manager on duty also gave me the shoulder shrug" is a far cry from "Hey, everyone's human".  I frankly expect a lot more out of a manager than I do a cashier.

I mean, that's understandable, but... When I was a Burger King manager, I made the same $6/hour I did when I was the drive thru guy. I just got to wear a button-up shirt, knew the safe combination, was responsible for balancing all of the cash, had the keys to the store, had the void/no-sale password to the registers, and worked 60-hour weeks. I was also a dumb 19-year-old who thought all of that was okay, because they were "working on giving me my raise". But after a few months when it became clear they weren't actually working on that, I bailed and got a casino job making more than I would have as a manager anyway.

Now imagine someone in my position who doesn't have the opportunity to leave. All of the management responsibility but they're making the same money as the dude in the back on the broiler. Should you really expect anything more out of someone enduring that?

[hotdogPi]

It's very rare that the guy running the register is going to actually get an extra $1.50 if they overcharge you $1.50–that money is just going to end up in some corporate bank account in Delaware, so why would they bother?

They don't keep the difference for themselves and keep the amount in the register as it should be?

That said, I mostly agree with you, especially since I've been undercharged about as often as I've been overcharged.

[JayhawkCO]

It's very rare that the guy running the register is going to actually get an extra $1.50 if they overcharge you $1.50–that money is just going to end up in some corporate bank account in Delaware, so why would they bother?

They don't keep the difference for themselves and keep the amount in the register as it should be?

That said, I mostly agree with you, especially since I've been undercharged about as often as I've been overcharged.

You're still going to see the amount due before you pay. Line level employees probably can't void things off without managerial approval (otherwise they could void and keep all of the cash). Credit cards are 90% of all transactions anyway, rendering it even more moot.

[HighwayStar]

It's very rare that the guy running the register is going to actually get an extra $1.50 if they overcharge you $1.50–that money is just going to end up in some corporate bank account in Delaware, so why would they bother?

They don't keep the difference for themselves and keep the amount in the register as it should be?

That said, I mostly agree with you, especially since I've been undercharged about as often as I've been overcharged.

You're still going to see the amount due before you pay. Line level employees probably can't void things off without managerial approval (otherwise they could void and keep all of the cash). Credit cards are 90% of all transactions anyway, rendering it even more moot.

Depending on the business there may be a lot of cash handled, and most places are not 90% credit cards. Depending on the POS system the cashier may or may not be able to pocket the difference.

[JayhawkCO]

It's very rare that the guy running the register is going to actually get an extra $1.50 if they overcharge you $1.50–that money is just going to end up in some corporate bank account in Delaware, so why would they bother?

They don't keep the difference for themselves and keep the amount in the register as it should be?

That said, I mostly agree with you, especially since I've been undercharged about as often as I've been overcharged.

You're still going to see the amount due before you pay. Line level employees probably can't void things off without managerial approval (otherwise they could void and keep all of the cash). Credit cards are 90% of all transactions anyway, rendering it even more moot.

Depending on the business there may be a lot of cash handled, and most places are not 90% credit cards. Depending on the POS system the cashier may or may not be able to pocket the difference.

Fine. 75%. Better?

[SD Mapman]

It's very rare that the guy running the register is going to actually get an extra $1.50 if they overcharge you $1.50–that money is just going to end up in some corporate bank account in Delaware, so why would they bother?

They don't keep the difference for themselves and keep the amount in the register as it should be?

That said, I mostly agree with you, especially since I've been undercharged about as often as I've been overcharged.

You're still going to see the amount due before you pay. Line level employees probably can't void things off without managerial approval (otherwise they could void and keep all of the cash). Credit cards are 90% of all transactions anyway, rendering it even more moot.

Depending on the business there may be a lot of cash handled, and most places are not 90% credit cards. Depending on the POS system the cashier may or may not be able to pocket the difference.

Fine. 75%. Better?

I mean out in this part of the country pretty much everyone has 100% credit card acceptance. Some places might not take, say, Discover (like the really good restaurant in the back of a Mexican grocery store in Idaho Falls, if anyone's in the area and they're still in operation would recommend), but I think I've only been to one place in the States that was cash-only for years (seafood stand in Key West).

[Scott5114]

It's very rare that the guy running the register is going to actually get an extra $1.50 if they overcharge you $1.50–that money is just going to end up in some corporate bank account in Delaware, so why would they bother?

They don't keep the difference for themselves and keep the amount in the register as it should be?

That said, I mostly agree with you, especially since I've been undercharged about as often as I've been overcharged.

You're still going to see the amount due before you pay. Line level employees probably can't void things off without managerial approval (otherwise they could void and keep all of the cash). Credit cards are 90% of all transactions anyway, rendering it even more moot.

Depending on the business there may be a lot of cash handled, and most places are not 90% credit cards. Depending on the POS system the cashier may or may not be able to pocket the difference.

There are far easier ways to steal from a cash-heavy business than come up with bogus charges and add them to random customers' totals. One customer noticing and throwing a fit is enough to get you caught. And once it ends up on the register there's no easy way to take the money for yourself, anyway, because now it's accounted for.

It's far cleaner to do something like memorize the price of things like that don't require the kitchen's involvement, like drinks and fries, so that if someone orders one of them, you can quote the correct total to them, but never actually add those items to the ticket. Then you just pocket the difference at a convenient time.

[Mr_Northside]

It's very rare that the guy running the register is going to actually get an extra $1.50 if they overcharge you $1.50–that money is just going to end up in some corporate bank account in Delaware, so why would they bother?

They don't keep the difference for themselves and keep the amount in the register as it should be?

That said, I mostly agree with you, especially since I've been undercharged about as often as I've been overcharged.

You're still going to see the amount due before you pay. Line level employees probably can't void things off without managerial approval (otherwise they could void and keep all of the cash). Credit cards are 90% of all transactions anyway, rendering it even more moot.

Depending on the business there may be a lot of cash handled, and most places are not 90% credit cards. Depending on the POS system the cashier may or may not be able to pocket the difference.

Especially if they keep a running total throughout the day and palm it out in one lump some (making sure not to under or over take) at the end of the shift.  Though I'm thinking more about incorrect change (or short-change) than a straight-up overcharging.

[HighwayStar]

The high school dropout behind the counter said my total with tax was over $1.50 more than what I had expected.  I got a receipt (my company p-card was buying) and I saw that I was charged $1.00+ more than the posted price.  I questioned the charge, and he couldnt give me any reasonable answer.  The manager on duty also gave me the shoulder shrug and insisted that was the price.

Why do you think that person was a high school dropout? Why do you feel the need to describe that person as such even if they are?

I get a look at all the new hire packets we have for our stores as part of my position duties.  I can't recall the last time I saw an employee much less a cashier we've hired that didn't at least have a GED.

I mean, I get a person with a JD isn't probably working at Little Caesar's, but to include an assumption about the educational status of the person trying to serve you (and who, as far as I can tell from the account, wasn't mean or rude in any way), seems a bit... snobbish.

As the years wear on I'm finding generalizations like that are often what people actually believe.

And by and large they are not inaccurate, though there are occasional exceptions for whatever reason.
When I worked as a cashier one of my coworkers had a customer tell her that "this is why you don't drop out of high school" which she had to grin and bear, even though she was still in school.
I unfortunately never had such an encounter, but I rather doubt I could have suppressed my urge to put them in their place in a most fantastic fashion. I definitely would have needed a new job but it might have been worth it.

[abefroman329]

My parents had friends in Atlanta who (at the time) had a teenaged daughter, and her mom would take her to Hooters and say "this is what will happen to you if you don't get good grades."